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Top Customer Success Jobs in Richmond, VA
The Senior Change Management Specialist is responsible for developing and implementing change management strategies to ensure successful transformation initiatives across the organization. This role involves assessing change impacts, engaging with stakeholders, creating training programs, and establishing metrics to measure success.
The Transactions Legal Specialist Associate will support attorneys in managing Capital One's strategic transactions. Responsibilities include co-managing non-disclosure agreements, preparing templated agreements, managing transaction requests, and providing administrative and project management support for various legal processes.
The Peer Recovery Specialist supports individuals with serious mental illness, facilitating access to care and benefits while empowering them on their recovery journey. This role involves community outreach, relationship building, and assisting with care coordination and health needs.
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The Customer Support Specialist at Grammarly will provide timely and empathetic support, assist with product-related issues, maintain positive customer relations, and contribute to team efficiency. Responsibilities include troubleshooting, training, and refining customer service procedures.
The Enterprise Customer Success Manager at Monte Carlo will lead client relationships from onboarding to value realization, collaborating with account executives to ensure customer satisfaction and growth. Responsibilities include business reviews, stakeholder management, and promoting product adoption through best practices, while maintaining account health and identifying new opportunities for expansion.
The Chat Support Associate at Vetcove will engage with veterinary professionals to assist in their purchasing decisions via the Vetcove platform. Responsibilities include responding to inquiries through chat, email, and phone, troubleshooting issues, managing accounts, and collaborating with teams to improve user experience.
The Customer Support Manager will lead a team of offshore support associates, training and optimizing processes to enhance customer experience. Responsibilities include managing support operations, onboarding new associates, collaborating cross-functionally for system improvements, and advocating for user needs during planning.
As a VIP Host, you will cultivate relationships with highly engaged Players, execute the VIP engagement strategy, re-engage inactive users, manage a promotional budget, and provide feedback for platform improvements.
As a VIP Host at DraftKings, you will manage relationships with engaged players, ensuring a high-quality player experience and achieving performance targets. Responsibilities include analyzing player feedback, executing VIP strategies, and promoting brand loyalty through effective engagement and service delivery.
As a VIP Host, you will build relationships with VIP Players, execute DraftKings' VIP engagement strategy, meet performance targets, and improve platform feedback. This role requires analysis of player behavior, assisting in reactivation efforts, and distributing promotional budgets.
As a Senior Customer Success Manager at CrowdStrike, you will help customers maximize their investment in LogScale and Next-Gen SIEM products. Responsibilities include fostering customer relationships, driving product adoption, managing renewals, conducting business reviews, and advocating for customer needs internally. Strong customer service and problem-solving skills are essential for success in this role.
The Customer Success Director will focus on managing client relationships within Health insurance, ensuring client retention, driving product adoption, and supporting change management initiatives. Responsibilities include training users, conducting business reviews, and identifying opportunities for up-selling.
As a Client Success Manager, you will handle client relationships and account execution, ensuring the profitability and retention of a client portfolio. You will drive product adoption and expansion while maintaining overall client satisfaction. Your role will also involve excellent communication, analytical skills, and collaboration with internal teams to achieve successful outcomes.
The Client SEO Lead is responsible for creating and guiding the creation of a Technical strategy to achieve client objectives and exceed expectations. They will serve as the technical client-facing lead and collaborate with cross-functional teams to ensure customer goals are met.
Top Companies in Richmond, VA Hiring Customer Success Roles
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