Top Remote Customer Success Jobs in Tampa Bay, FL

The Associate Director of Customer Success will lead and scale customer success initiatives for clients, ensuring high satisfaction, seamless implementations, and uncovering upsell opportunities. Responsibilities include mentoring a team, developing strategies for customer engagement, and collaborating with cross-functional teams to enhance client satisfaction and retention.

As a Leave Specialist, you will manage the leave of absence process for employees, ensuring clear communication, organization, and problem-solving support throughout. You will collaborate with internal payroll teams, gather customer feedback, and strive for continuous process improvements to enhance efficiency and customer satisfaction.

As a Processing Specialist I, you will be responsible for accurately processing energy rebate requests, maintaining records, meeting key performance indicators, and contributing to process improvements within a team environment.

The Partner Success Operations Specialist will manage metrics, workflows, tools, and automations to enhance partner satisfaction and success. Responsibilities include gathering success metrics, journey mapping, playbook automation, managing partner communication, risk identification, customer segmentation, and maintaining data quality within the customer success platform. This role supports the Partner Success team in optimizing resources and ensuring exceptional service delivery.

The role involves engaging with district and school partners to enhance instructional practices through planning implementations, providing training, and analyzing engagement data. It requires strong relationship-building and organizational skills, with a focus on supporting educators.

The Customer Care Manager oversees an omni-channel contact center, managing both internal teams and BPO partners. Responsibilities include ensuring service level agreements are met, driving process improvements, monitoring performance metrics, and fostering a positive customer-focused culture.

The Senior Manager of Customer Success Operations will enhance productivity and efficiency in the Customer Success team by optimizing processes, rolling out new technology, and managing operational reporting. This role involves strategic thinking, strong project management, and collaboration with cross-functional teams to drive improvements in adoption and retention rates.