Top Remote Customer Success Jobs in Richmond, VA

Client Success Managers (CSMs) ensure effective client engagement with SaaS products, facilitating training, onboarding, and product adoption. They analyze client usage, deliver presentations, and maintain strong relationships to enhance customer satisfaction.

Walnut is seeking individuals interested in improving financial access to healthcare. The role may involve contributions to a fintech platform that assists patients in managing medical bills via small monthly payments, with a focus on increasing affordability and revenue for healthcare providers.

As a Customer Success Manager at Versapay, you will manage customer relationships, ensuring successful onboarding and long-term adoption. You'll develop strategic account plans to drive growth and retention while advocating for customer needs with internal teams. The role requires resolving customer issues and proposing improvements to the overall customer experience.

The Customer Support Specialist will provide high-quality support for Wurk's HRIS product, resolving customer issues related to UKG Workforce Ready. They will focus on delivering solutions, managing caseloads, and leveraging resources to enhance customer satisfaction while building relationships with clients.

As a Manager of Customer Success, you'll lead a growing team responsible for driving product adoption and customer retention while enhancing service quality. You'll develop strategies, mentor team members, handle customer escalations, and leverage data for decision-making, ensuring alignment with business goals.

As the Manager of Customer Success at Honeycomb, you will lead a growing team focused on enhancing customer experience and driving product adoption. Responsibilities include building high-performing teams, developing customer success strategies, managing critical issues, and mentoring team members. You will align team goals with the company's objectives and use data-driven insights to improve service delivery.

The Client Support Specialist at Lyra Health will manage billing inquiries and support clients in resolving their queries. This role involves collaborating with various teams, following up on claims, troubleshooting billing issues, and ensuring clients are informed about their billing statuses.