UKG Customer Support Specialist

Posted 9 Days Ago
Hiring Remotely in United States
Remote
50K-60K Annually
Junior
Cannabis • HR Tech
We are the one stop shop for all things HR in the Cannabis industry!
The Role
The Customer Support Specialist will provide high-quality support for Wurk's HRIS product, resolving customer issues related to UKG Workforce Ready. They will focus on delivering solutions, managing caseloads, and leveraging resources to enhance customer satisfaction while building relationships with clients.
Summary Generated by Built In

Looking to join an organization where you feel valued and encouraged to achieve your dreams? We are actively looking for individuals who align with our values and are passionate about thriving in a fast-paced, ever-changing industry. In 2015, Wurk created the cannabis industry’s very first all-in-one workforce management solution. Our dynamic system is utilized to streamline operations, minimize regulatory risks, and manage payroll, HR, timekeeping, and tax compliance. We believe it is our responsibility to protect the people and organizations of the cannabis industry so they can continue to impact the world we live in. If this excites you, we at Wurk would love to meet you!

A successful Customer Support Specialist will deliver comprehensive, high-quality support of Wurk’s HRIS product line. On this fast-paced team, the CSS will need to exemplify outstanding customer service skills as well as troubleshooting skills. The CSS will have a passion for problem-solving, technology, and helping others to promote customer success. 

What you’ll need to accomplish!

  • Field both incoming cases and phone calls to identify or resolve issues within client builds within the Workforce Ready UKG Product
  • Deliver timely solutions to customers while maintaining customer satisfaction
  • Assess technical situations and establish case priorities/severities in accordance with their service level agreement
  • Analyze customer configuration and effectively use internal and external resources such as knowledgebases, user/admin manuals, and internet resources to troubleshoot the problem
  • Manage caseload in adherence to departmental goals/policies
  • Document precise troubleshooting and customer interaction details
  • Work individually and with a team to solve technical problems while communicating trending issues and best practices
  • Make the customer feel understood by reviewing case history to assure familiarity with their system environment
  • Develop relationships with assigned client admins to foster a collaborative environment where clients have the feeling of partnership 

What you’ll need to have!

  • 1+ years of customer support experience
  • 2+ years of UKG Workforce Ready experience
  • Experience with running payroll and/or applicable systems knowledge (i.e. ADP, Paychex, or similar)
  • Knowledge of federal, state and local employer/employee tax laws and regulations
  • Experience with Salesforce Service Cloud or other Support ticketing systems
  • Understanding of operating systems, networking technologies/protocols, and software applications

What’s in it for you?

  • FREE medical, dental, and vision plans
  • FREE basic life insurance, short term disability, and employee assistance programs
  • 401(k) traditional and Roth plans with Employer Match
  • Generous PTO, bonus, and stock options
  • $400 office equipment reimbursement
  • $300/year fitness reimbursement
  • Monthly internet reimbursement
  • Paid professional development & tuition reimbursement
  • Generous referral bonuses
  • Paid parental leave
  • Remote-friendly work environment
  • Paid sabbatical leave program

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
    Wurk is an Equal Opportunity Employer. Wurk does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

    At this time, Wurk cannot provide work visa sponsorship.

    This position's approximate base salary range is $50,000-$60,000 based on candidate's experience, education, and geographic location. 

      Top Skills

      Salesforce
      Ukg Workforce Ready
      The Company
      HQ: Denver, CO
      79 Employees
      Remote Workplace
      Year Founded: 2015

      What We Do

      Würk exists to help underserved cannabis businesses fortify, comply, and thrive in the face of uncertain regulatory environments. The Human Resources platform allows employers to protect and streamline their operations while providing an environment where employees are a priority every step of the way. The intuitive, all-in-one solution automates the most complicated and risk-prone processes with recruiting, scheduling, payroll, and more!

      Würk's Mission: Würk enables clients to effectively manage the industry's rapid growth by providing leading HCM tools and solutions to normalize the economy of cannabis.

      Why Work With Us

      Our culture is something we take immense pride in! We are a purpose-driven organization founded to serve the business that other organizations deemed unserviceable. Our employees are our most valuable resource, and we want to provide them with a workplace where they can operate at the highest level by committing to work/life balance.

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