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Top Remote Customer Success Jobs in Detroit, MI
Software
The Senior Manager of Customer Support oversees a global team of Support Engineers, ensuring best-in-class software technical support for Precisely's products. Responsibilities include managing team performance, fostering a high-performance culture, handling escalations, and improving service delivery based on customer feedback.
Productivity • Security • Software • Business Intelligence • Cybersecurity
As a Solutions Architect at Lumos, you'll help customers implement the Lumos platform, providing technical support and strategic guidance. You'll manage onboarding projects, create plans, communicate with stakeholders, conduct training sessions, and optimize processes to enhance customer experience and satisfaction.
Cloud • Security • Software • Generative AI
As a Customer Architect at Elastic, you will drive the adoption of Elastic solutions by creating Technical Success Plans tailored to customer goals, ensuring effective onboarding and ongoing support. Collaborate with account teams to eliminate technical frictions, conduct presentations, and foster customer relationships to promote usage and expansion of Elastic solutions.
Top Skills:
Elasticsearch
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Artificial Intelligence • Cloud • Software
The role involves providing technical support to customers, implementing solutions, collaborating with various teams, and improving processes. Responsibilities include troubleshooting routing protocols, ensuring customer satisfaction, and documenting procedures while adapting to new technologies.
Top Skills:
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Cloud • HR Tech • Professional Services • Software
As an Enterprise Customer Success Manager at Upwork, you will partner with customers to help them achieve their workforce goals using the Upwork platform. Responsibilities include driving platform adoption, providing expert consultation, managing relationships with key stakeholders, and participating in product feedback loops. You will leverage your consultative skills and customer insights to ensure client satisfaction and retention.
eCommerce • Marketing Tech • Software
As a Customer Onboarding Manager, you will guide major customers through Postscript's setup, focusing on best practices, optimizing automation and campaigns, and troubleshooting to ensure successful onboarding. You will collaborate with various teams to enhance the customer journey and maintain expertise in product knowledge and industry trends.
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Big Data • Consumer Web • eCommerce • Marketing Tech
The Product Support Associate will serve as the Tier 1 point of contact for users, providing technical support and problem-solving for issues with Howl's platform. Responsibilities include ticket management, collaboration with other departments, and ensuring a quality end user experience in a fast-paced environment.
Software
The Customer Experience Representative provides exceptional service to small business buyers through email, phone, and web chat interactions. They resolve inquiries, streamline processes, and assist with customer documentation while advocating for customers internally.
Computer Vision • Security
As a Training Support Engineer, you will address training delivery issues, ensure course labs function correctly, troubleshoot complex technical problems, and provide support to instructors and participants. Collaborating with the Lab Engineering team, your role will contribute to maintaining a seamless training experience.
Top Skills:
PowershellPython
Edtech • Information Technology • Software
As a Customer Support Specialist at Preply, you will guide users, resolve issues they encounter, and advocate for their needs. Your role involves answering questions through written communication, identifying problem areas, ensuring customer satisfaction, and collaborating with product teams to enhance the user experience.
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