Top Remote Customer Success Jobs in Detroit, MI

The Implementation Manager oversees new client onboarding, ensuring satisfaction and product adoption. They gather client requirements, manage implementation processes, and foster relationships, while also training clients and proposing solutions during status meetings.

The Client Experience Manager enhances client engagement throughout their journey by ensuring smooth transitions and clear expectations. They collaborate with client services and sales teams, drive client success outcomes, provide guidance on HRIS solutions, and manage customer data for insight-driven strategies.

The Scribe position involves documenting physician dictation and activities into medical records, assisting in patient examinations, and gathering data for review. Scribes must maintain patient privacy, coordinate with healthcare teams, and communicate efficiently. Typing speed and computer proficiency are key skills needed for this role, which is fully remote and involves a fixed schedule.

The Customer Support Coordinator at FORTNA focuses on emergency on-site support and normal service coordination. Responsibilities include managing service orders valued at over $3 million annually, assisting in service quotes, and supporting the remote support team during emergencies. The role requires availability 24/7 for on-call emergency dispatch.

The IR Coding Specialist at CorroHealth is responsible for providing accurate coding using CPT, HCPCS, and ICD-10-CM for various specialties. The role involves calculating E/M levels, recognizing critical care cases, and ensuring compliance with coding guidelines. The position requires independent work from home utilizing strong coding skills, maintaining accuracy standards, and communicating with clients effectively.

The 988 Follow-up Specialist is responsible for providing telephonic follow-up to individuals at moderate to high risk of suicide within 24 hours of their initial call. This includes conducting brief screenings, risk assessments, and developing safety plans while ensuring ethical compliance.

This position entails driving product adoption by maintaining strong customer relationships, managing renewals, and ensuring customer success. Responsibilities include reporting business value, identifying renewal risks, promoting new features, and facilitating cross-selling opportunities.