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Top Remote Customer Success Jobs
The Customer Success Advisor at PerfectServe manages customer relationships, drives system utilization and user satisfaction, collaborates with clients for process improvements, and resolves escalated issues. The role requires building strong connections with clients and internal teams, ensuring optimal use of PerfectServe's solutions, and leading retention initiatives while understanding clinical workflows.
The Client Success Representative at INFUSE is responsible for building strong client relationships, ensuring the timely delivery of solutions, and communicating progress on initiatives. This role involves identifying growth opportunities, assisting with client requests, and performing various administrative and operational tasks in a dynamic environment.
The Customer Success Manager at Athennian will advocate for clients, develop success plans, analyze metrics, and improve client engagement. Responsibilities include building relationships, driving retention, identifying growth opportunities, and managing escalations. The role emphasizes collaboration, communication, and a proactive approach to customer needs in a B2B SaaS environment.
The Strategy & Operations Manager, Client Success will collaborate with CS leadership to enhance team effectiveness by managing annual planning, performance metrics, operational needs, and reducing administrative tasks. This role involves capacity modeling, setting quotas, establishing operational cadences, building customer health models, and developing processes to drive client launches and satisfaction while ensuring client retention and expansion.
As an Enterprise Customer Success Manager, you will manage relationships with enterprise clients, ensuring their adoption of the product and identifying growth opportunities. You'll work cross-functionally to resolve client issues and document interactions using tools like Salesforce and Asana, providing data insights and feedback to enhance processes while mentoring entry-level team members.
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The Customer Success SME III will drive operational excellence by optimizing processes and enhancing tooling. Key responsibilities include managing problem priorities, identifying improvement opportunities through data analysis, collaborating with cross-functional teams, and ensuring excellent customer experiences. The role requires a hands-on approach and proactive engagement with stakeholders to simplify and improve customer interactions.
The Customer Success Manager at Tackle will manage a diverse portfolio of software companies, ensuring customer satisfaction and success with the platform. Responsibilities include onboarding, training, and implementing engagement strategies to drive retention and expansion. The role requires collaboration with the Account Manager and involves using health metrics to mitigate risks and seize upsell opportunities.
The Digital Customer Success Manager at Octopus Deploy will manage a portfolio of mid-sized customer accounts, implementing data-driven strategies to enhance engagement, increase product adoption, and drive Gross Revenue Retention. They will be responsible for monitoring customer health, identifying upsell opportunities, and collaborating with cross-functional teams to improve customer satisfaction and account growth.
The Customer Success Manager at Nooks is responsible for managing a portfolio of over 160 SMB accounts, ensuring customer onboarding, adoption, and retention. They analyze usage metrics, lead upsell conversations, and provide technical support while advocating for customer needs within the company.
The Client Success Manager will oversee the customer lifecycle for accounts, implement Success Programs, manage onboarding, provide client training, and work to minimize churn while identifying revenue growth opportunities. Responsibilities include maintaining client communication, tracking project statuses, offering support, and creating documentation to enhance customer experience.
The role involves working with district and school leaders to implement educational programs effectively. Responsibilities include renewing partnerships, delivering training sessions, analyzing usage metrics, and enhancing user engagement, requiring strong organizational and interpersonal skills alongside a background in education.
In this role, you will work with district and school leaders to implement effective instructional practices, perform renewal efforts, and deliver training both online and in-person. You’ll analyze usage data to optimize engagement and require some travel across districts.
The Senior Manager, Customer Success Operations will enhance tools and processes to boost productivity within the Customer Success team. Key responsibilities include optimizing processes, partnering with leadership for improvement strategies, ensuring higher user adoption rates, and managing reporting systems to track performance metrics.
The Customer Success Manager at Toku will develop and maintain client relationships, ensuring customer satisfaction and resolving payroll-related issues. Responsibilities include onboarding clients, troubleshooting payroll discrepancies, collaborating with cross-functional teams, and ensuring payroll compliance.
As a Senior Customer Success Manager at Fundraise Up, you will manage a portfolio of approximately 50 non-profit accounts, providing account management throughout the customer lifecycle. Responsibilities include driving product adoption, resolving technical issues, delivering training, and collaborating with various teams to ensure customer satisfaction and retention.
The Customer Success Manager will develop strategies for customer growth and retention, manage long-term relationships, analyze customer feedback, drive issue resolution, and collaborate with cross-functional teams to enhance product offerings based on market needs.
The Customer Success Manager at Typeform will partner with Enterprise customers to achieve their business goals, drive adoption, retention, and create lasting partnerships. Responsibilities include monitoring customer health metrics, identifying expansion opportunities, delivering updates to leadership, and collaborating across teams for a smooth customer journey.
The Customer Success Engineer will function as a product expert in cloud security, advising customers on technical implementations, resolving queries, triaging issues, and enhancing product features. The role also involves contributing to knowledge bases and ensuring customer satisfaction in a fast-paced startup environment.
The Enterprise Customer Success Manager at Postman will focus on post-sale strategy and engagement for Enterprise accounts, collaborating with customers to achieve key objectives and deliver value from the platform. Responsibilities include account planning, proactive management, and cross-functional collaboration to enhance customer relationships and drive adoption.
As a Customer Success Manager, you will guide customers through onboarding and maximize their use of the GoSpotCheck platform. Your role involves training, providing actionable recommendations, managing customer relationships, and demonstrating the ROI of the solutions while maintaining communications throughout the customer lifecycle.
The Associate Customer Success Manager will build and maintain relationships with enterprise customers, ensure value from Cyara’s solutions, negotiate renewals, manage customer journeys, deliver insights for optimization, identify growth opportunities, and facilitate ongoing customer engagement through meetings and visits.
The Customer Success Manager will build and maintain strong relationships with enterprise customers, ensuring they receive maximum value from Cyara's solutions, articulate measurable ROI, negotiate renewals, and manage the customer journey effectively.
The Enterprise Customer Success Manager will build and maintain relationships with top clients in the senior living sector, ensuring satisfaction and growth. Responsibilities include managing client experiences post-implementation, driving retention and expansion, monitoring account health, conducting QBRs, and advocating for clients' needs internally. The role requires a strong communicator and relationship builder with a focus on delivering measurable value to customers.
The Customer Success Manager at Cyara is responsible for ensuring customers derive maximum value from the company's CX solutions, managing relationships, negotiating renewals, and providing strategic insights. This role involves program management throughout the customer lifecycle and may require travel.
The Customer Success Manager will oversee customer engagement to ensure value from Cyara’s solutions, manage client relationships, and negotiate contracts. Responsibilities include setting long-term success plans, hosting client meetings, identifying upsell opportunities, and acting as a program manager during customer interactions.
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