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Top Remote Customer Success Jobs in Buffalo, NY
As a Customer Support Associate at Squarespace, you will handle customer inquiries through live chat and email, ensuring timely and efficient resolution of issues related to accounts and billing. You will need to demonstrate strong written communication skills and achieve targets in quality and customer satisfaction while staying updated on product features.
The Technical Account Manager (TAM) is responsible for establishing post-sales relationships with EDB's complex customers, providing technical leadership on Postgres initiatives, and ensuring positive customer experiences. The role involves consultative engagement, assisting with strategy development, and coordinating internal and customer teams to maximize the value of Postgres investments.
The Customer Success Manager will manage a portfolio of SaaS clients, ensuring net retention and satisfaction. They will communicate effectively with C-suite executives and leverage project management skills while working in a fast-paced environment. Familiarity with Salesforce and various web technologies is essential, with experience in specific tools like Asana and ChurnZero as advantageous.
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The Product Support Representative provides technical support for Dropbox products, communicates customer issues, and documents recurring issues. The role requires strong communication skills and the ability to troubleshoot desktop operating systems. Representatives are expected to meet KPI targets and provide customized recommendations to maintain customer satisfaction.
The Senior Client Success Manager will lead client-facing activities for insurance clients, ensuring growth, profitability, and satisfaction. Responsibilities include managing partnerships, overseeing financial performance, influencing internal stakeholders, and delivering insights based on key performance indicators.
The Senior Director of Customer Success at CertifID is responsible for driving customer satisfaction, retention, and growth by leading a team of Customer Success Managers. This role involves standardizing engagement models, optimizing processes, collaborating cross-functionally, and implementing strategies for customer success and product adoption.
As a Customer Service Engineer at Moov, you will provide technical support to customers, troubleshoot frontend issues, and assist with SDK integration. You will collaborate with Product and Engineering teams to improve documentation and streamline support processes, while contributing to internal tools.
The Customer Implementation Manager at Apploi will lead customer implementations post-sale, acting as the main contact for customers, providing training and consultation on the Apploi platform. They will work closely with various teams to ensure successful account setups and integrations, while also managing customer support resources and feedback for product development.
As a Customer Success Manager team leader at Cloudflare, you will mentor and develop your team to enhance customer satisfaction. You will be responsible for driving customer adoption of Cloudflare solutions by collaborating with various teams, establishing performance metrics, and ensuring successful client engagements.
As a Customer Success Manager, you will be responsible for onboarding customers, providing guidance on the Cymulate platform, ensuring customer satisfaction, measuring success, and identifying expansion opportunities. You will act as a trusted advisor, educating clients on best practices and new features in cybersecurity.
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