Top Remote Customer Success Jobs in Buffalo, NY

The Client Success Manager at Ylopo is responsible for managing client relationships, providing high-quality support, and enhancing client retention by identifying upsell and cross-sell opportunities. This role involves addressing escalated issues, collaborating with teams, and ensuring clients are well-informed about the product offerings.

The Product Support Representative provides exceptional customer service by handling inquiries, troubleshooting issues, and collaborating with team members. Responsibilities include resolving customer inquiries through various channels, validating application issues, and escalating complex matters. They contribute to a supportive team environment and focus on personal growth as well.

The Technical Advocate will educate and empower the SailPoint Community on the Identity Security Cloud platform through webinars, articles, and courses. This role involves collaborating with various teams to align educational offerings with product features and contributing to the creation and update of training materials and certification exams, fostering community growth and success.

As a Senior Customer Success Manager at Superhuman, you will manage a portfolio of Mid-Market accounts, ensuring successful onboarding, product adoption, and customer satisfaction. You will work to define best practices, advocate for customer needs, and drive retention and expansion efforts while providing insights to the Product team.

As a Premier Support Advocate, you'll provide high-quality customer service to Spanish-speaking pros and customers through phone, chat, SMS, and email. You will navigate account changes, billing inquiries, and retention issues while ensuring a positive caller experience. Building trust and driving satisfaction are key aspects of this role, alongside meeting performance metrics and contributing to team development.

As the Manager of Customer Success at FourKites, you will lead a team to enhance customer relationships and ensure exceptional experience. You will guide clients through their visibility journey, manage account health, ensure customer satisfaction, and drive revenue retention while collaborating with other departments.

The Negotiations Specialist role involves coordinating efforts to negotiate delinquent accounts for clients, working closely with external partners to secure the best possible savings while providing oversight to client finances. The position requires strong communication skills, time management, and a dedication to helping clients succeed.