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Top Remote Customer Success Jobs in Buffalo, NY
The Support Specialist is responsible for managing inbound communications from borrowers, addressing account needs, and documenting interactions using ZenDesk. The role focuses on improving contact center processes, adhering to regulations, and gathering user feedback for product improvements while maintaining a high level of customer service.
As a full-time mental health provider, you will deliver mental health counseling sessions, conduct clinical risk assessments, respond to critical incidents, and leverage data-driven decision-making to ensure quality client care while maintaining confidentiality and compliance standards.
The Clinical Training and Quality Specialist at Cohere Health will audit clinical decisions, facilitate training for RN teams, coach team members towards quality metrics, and report performance to senior leadership, all aimed at improving operational outcomes.
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As a Customer Success Manager I at Luxury Presence, you will enhance client satisfaction by managing a portfolio of Side Partnership clients, developing engagement strategies, and leading educational webinars to empower users of the platform. You will collaborate with cross-functional teams and utilize data-driven approaches to drive customer success and product adoption.
The Senior Manager of Client Success will lead a team to drive measurable outcomes for clients by enhancing employee financial wellness. Responsibilities include managing client relations, developing retention strategies, and overseeing team performance to achieve KPIs and success plays. This role involves significant collaboration with sales, marketing, and leadership to enhance customer satisfaction and retention.
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As a Technical Trainer, you will develop and deliver training programs for employees, create training materials, assess training needs, and ensure employees can effectively use the company’s technology tools. This involves collaborating with subject matter experts and continually refining the training processes based on feedback.
As a Homeowner Support Specialist at Hometap, you will serve as the first line of contact for homeowners, managing inquiries and providing support via calls, emails, and chat. Your focus will be on ensuring outstanding customer experiences, de-escalating issues, documenting interactions, and collaborating with the sales team to improve processes.
As an Onboarding Consultant at Toast, you will manage customer relationships during onboarding of the Toast POS system for restaurants. Responsibilities include developing onboarding plans, conducting remote assessments, delivering training, and providing post-live support for multiple clients, while ensuring customer satisfaction and operational efficiency.
The Customer Success Manager at YCharts will build relationships with clients, understand their investment strategies, and ensure they effectively utilize the company's cloud-based software. The role involves onboarding clients, providing ongoing support, and collaborating with internal teams to improve client experiences and drive product adoption.
As a Customer Success Manager, you'll collaborate with internal teams and customers to drive value by establishing success metrics, engaging customers, and uncovering growth opportunities. You'll be responsible for managing strategic accounts in industries like Financial Services and Fashion/Retail, ensuring high adoption of Persado’s platform and leading communications with clients.
Top remote Companies in Buffalo, NY Hiring Customer Success Roles
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