Top Customer Success Jobs in Louisville, KY
The RCM Billing Specialist is responsible for processing hospital and professional claims, researching unpaid claims, verifying insurance benefits, generating invoices, and maintaining patient financial files. They will also negotiate outstanding accounts and ensure compliance with billing procedures while meeting production and quality standards.
The Document Specialist is responsible for document management activities including processing documents, quality assurance, reviewing and organizing incoming claims, managing data hygiene, and communicating status updates. The role also involves identifying bugs in production and performing data entry tasks.
The VP, Client Success will lead partnerships at Infinite Reality, managing client relationships, driving revenue growth, and ensuring contract compliance. The role includes performance measurement, collaboration with teams, and market analysis to enhance client engagements and identify new opportunities.
The Customer Success Manager will drive partnerships with clients, ensuring product and service needs are met. Responsibilities include mastering specific areas of the Symbotic System (Inventory, Auto Inbound, etc.) and establishing performance metrics, all while fostering strong customer relationships through consultative engagement.
As an Enterprise Technical Support Specialist, you'll serve as a technical expert for enterprise customers, providing troubleshooting support, guiding them through issues, and collaborating with teams to enhance customer experience. You will document interactions in Salesforce and contribute to improving the knowledge base while educating customers on features and best practices.
The Pre-Sales Solutions Engineer will lead technical integrations for the Workforce product, guiding clients through IAM solutions, ensuring they maximize value, and collaborating with teams for optimal client experiences. Responsibilities include technical consultation, issue troubleshooting, and contributing to product development based on client feedback.
The Appeals Specialist assists clients and members with health insurance claims, analyzing denied medical claims and resolving issues. This role involves processing appeals, escalating claims, and maintaining key contacts with insurance carriers while advocating for members' coverage. The specialist must meet call center metrics and serve as a subject matter expert on health insurance plan language and regulations.
The Customer Success Manager will oversee the customer lifecycle, serving as a primary contact to ensure customer satisfaction and product adoption. Responsibilities include creating success plans, managing customer journeys, driving engagement and product usage, and forecasting renewals while focusing on continuous improvement and client relationships.
The Customer Support Specialist will respond to customer inquiries and complaints via voice calls and chat. Responsibilities include troubleshooting technical issues, maintaining records of client interactions, collaborating with the support team for issue resolution, and identifying improvement opportunities for customer experience.
The Client Success Executive at WellSky will build deep client relationships, enhance client retention, act as a point of contact for stakeholders, and engage with clients to improve their experience and value from solutions offered. Responsibilities include developing success metrics, encouraging feature adoption, and synthesizing client feedback.
Top Companies in Louisville, KY Hiring Customer Success Roles
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