Customer Support Specialist for voice and chat account

Posted 17 Days Ago
Hiring Remotely in United States
Remote
Junior
AdTech
The Role
The Customer Support Specialist will handle customer inquiries via voice and chat, providing professional service and troubleshooting technical issues. Responsibilities include maintaining records of interactions, collaborating with the team, and suggesting improvements to enhance customer experience.
Summary Generated by Built In

Description

🚀 Creatunity LLC, a rapidly growing marketing agency and e-commerce company, is seeking a Customer Support Specialist for voice account and chat to join our dynamic team.

Responsibilities:

📞 Responding to inquiries and complaints from customers via voice calls and/or chat
🤝 Providing prompt, courteous, and professional service to all clients
🛠️ Troubleshooting technical issues and escalating complex problems to the appropriate department
🗃️ Maintaining accurate records of all client interactions and transactions
🤝 Collaborating with the customer support team to ensure timely and efficient issue resolution
💡 Identifying opportunities to improve the customer experience and communicating these to the team

Requirements

🌐 Native Speaker level proficiency in Filipino and English

🎓 Bachelor's degree in a related field (e.g. business, marketing, communication)

📅 2+ years of experience in a customer support role

📝 Excellent communication skills, both written and verbal

Ability to work under pressure in a fast-paced environment

🔍 Strong problem-solving skills and attention to detail

💻 Experience using customer support software (e.g. Gorgias, etc.)

Benefits

📄 Independent Contractor Agreement

💰 Quarterly Performance Bonus

💸 Monthly Performance Bonus

🏥 Health Insurance Reimbursement

💻 WFH Upgrade Allowance

🌴 15 Days Paid Time-Off

🎉 6 Company-Wide Holidays

🌍 6 Country Holidays

🏡 100% Fully Remote

9 AM - 5 PM CST

The Company
HQ: Dallas, TX
13 Employees
On-site Workplace
Year Founded: 2005

What We Do

We create innovative brands that improve the lives of consumers around the globe. Our performance-focused approach, teamwork, and inspiring culture are the foundation of our success.

Building brands in the automotive, health & wellness, home & garden, electronics, and outdoor categories - we cover a lot of ground with more to come.

Each day is a new step forward and a new opportunity.

Come join the adventure - reach out to learn about our job openings.

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