Client Success Executive

WellSky is seeking a Client Success Executive for our Connected Networks team! This individual will lead strategies and overall success of their clients across multiple software solutions. We’re looking for someone who is passionate about account management, client interaction and growing partnerships. This team has an inclusive collaborative environment and we’re looking for someone who would be eager to contribute to their success.

A day in the life! 

You will be responsible for the following: 

• Developing deep relationships with clients and key personnel to improve client referencability, overall client retention, and increase WellSky advocacy across the client base 
• Acting as the single point of contact for key stakeholders throughout the lifecycle of the partnership
• Leveraging operational data to identify areas of client and business opportunities for improvement 
• Proactively engaging with an assigned set of clients to understand their opportunities and navigate client partnerships and experiences with our solutions 
• Assisting in developing and measuring success metrics and ROI 
• Driving additional value by encouraging deeper feature adoption 
• Generating and sharing educational resources, training, and industry best practices 
• Creating Client Value Annual Plan by establishing clear goals and milestones with the client 
• Synthesizing client feedback and working with internal teams to respond to client needs 
• Helping clients attain value by proactively managing solution implementation and support concerns 

Do you have what it takes? 

Required Qualifications: 

• Bachelor's degree in a related field 
• 4-6 years related work experience 
• Ability to travel up to 25%

Do you stand above the rest? 

Preferred Qualifications: 

• Customer Success work experience
• Experience with care coordination/care management 
• Strong understanding and experience with Value Based Care
• Acute Care, Post acute care, ambulatory or payor background

Additional job expectations applicable to this position include:

• Willingness to work additional or irregular hours as needed
• Working in accordance with corporate and organizational security policies and procedures
• Performing other responsibilities as assigned

WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year