POWER A WORLD OF TRUST
Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.
Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.
We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!
- Role Title: Presales Solutions Engineer
- Direct Report: Global Head of Pre-Sales
- Area: Customer Success
- Location: USA
The Opportunity
At Incode, we are redefining identity verification and security through AI-driven solutions that empower organizations to secure and simplify customer and employee interactions. Our Workforce product offers a powerful biometric and fraud detection platform designed to secure sensitive interactions in high-security environments. We’re seeking a Pre-Sales Solutions Engineer with deep expertise in Identity Access Management (IAM) and cybersecurity to support the Workforce product, helping clients integrate and implement advanced solutions.
As part of a collaborative team spanning Sales, Product, and Engineering, you’ll be the trusted guide for clients, leading them through technical integrations and ensuring they gain maximum value from Workforce.
Responsibilities
Technical Expertise & Client Guidance
- Serve as the subject matter expert on Workforce integrations with IAM systems (currently Okta, Microsoft Entra, Ping, Duo) and other tools within the IT Security Stack, guiding clients through technical requirements and potential roadmap developments.
- Lead technical discovery, qualification, and solution scoping for Workforce integrations.
- Educate clients on Workforce’s fraud prevention capabilities and how they enhance existing IAM systems and their IT Security Stack.
- Own technical proposals and POCs for the Workforce product, ensuring alignment with clients’ IAM and security needs.
- Collaborate with the Customer Success team to ensure seamless handovers and optimal client experiences post-sales.
Integration and Implementation
- Act as a technical consultant, guiding clients through complex Workforce integrations.
- Troubleshoot technical issues and streamline integration processes to ensure seamless testing, POC and client onboarding.
Knowledge Sharing & Product Collaboration
- Actively contribute to knowledge-sharing efforts, ensuring that Workforce documentation is accurate, current, and reflects the latest developments.
- Work closely with the Workforce team, sharing insights from client interactions to help shape the product roadmap and identify new use cases and opportunities.
- Collaborate internally to quantify emerging use cases and inform product enhancements.
Requirements
Education & Experience
- BS in Systems Engineering , Computer Science, or a related field.
- 5+ years of experience working as an IT Engineer specializing in IAM systems and integrations (e.g., Okta, Ping, Microsoft Entra, Azure)
Technical Skills
- Deep expertise in IAM and cybersecurity, with hands-on experience integrating digital identity solutions.
- Proven understanding of IAM systems and security protocols, with a strong focus on client-centered solutions and seamless integration.
- Nice to have - Hands-on experience with web platforms and API connections.
Interpersonal & Analytical Skills
- Exceptional communication skills, with the ability to demystify technical details for clients and stakeholders.
- A consultative approach, capable of understanding complex client needs and recommending tailored Workforce solutions.
- Strong relationship-building skills, both with clients and internal teams, to drive successful technical engagements.
Mindset & Adaptability
- Driven by client success, with a strong focus on problem-solving.
8 Aspects of our Culture:
- Values are what we value
- High performance
- Freedom & responsibility
- Context, not control
- Highly aligned, loosely coupled
- Continuous Feedback
- Pay Top of Market
- Promotions & Development
- Learn more about Life at Incode!
Benefits & Perks:
- Meaningful Equity
- Flexible Working Hours & Workplace
- Open Vacation Policy
- Wellness Program
- International Travel Opportunities
- Additional benefit package according to location (401k, medical insurance, etc.)
Equal Opportunities:
Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team and are always on the lookout for talented, passionate people from all backgrounds and walks of life.
Applicant Data Privacy:
We will only use your personal information in connection with Incode’s application, recruitment, and hiring processes.
Top Skills
What We Do
Incode Technologies is an omnichannel biometric identity company that builds secure, top-rated solutions for frictionless banking, healthcare, hospitality, and retail experiences. The company’s end-to-end web and mobile solutions are adopted globally for a variety of applications, including remote account opening & customer onboarding, identity & document verification, and transaction authentication by some of the world’s largest financial institutions, governments, and retailers.
