Top Customer Success Jobs in Cleveland, OH

Provide expert technical support to US Federal customers, ensuring timely resolution of issues and maintaining strong relationships while collaborating with diverse teams.

As a Senior Client Success Manager, you'll manage large-scale employer relationships, drive product adoption, retention, and growth, while collaborating across teams to improve client engagement and satisfaction.

The Team Lead will manage the L1 Frontline Support team, address customer inquiries, escalate requests, and engage in project work.

Lead payment incident management, drive resolutions for escalations, support customers, and improve risk mitigation processes.

The DAS Support Engineer provides remote and onsite technical support, troubleshooting, and commissioning for JMA's DAS technology, requiring strong RF knowledge and customer relationship skills.

The UM Coordinator 2 facilitates the utilization management process by handling prior authorization requests from providers and members, ensuring that services meet medical necessity. Responsibilities include managing inbound calls, documenting requests, and navigating multiple systems while providing exceptional customer service. This role requires analytical skills, attention to detail, and the ability to adapt to changing processes in a fast-paced environment.

The Regional School Success Associate coordinates training for educators on Edpuzzle, develops learning materials, leads sessions, and represents Edpuzzle at events.