Bluestone Trading Co Inc. is looking for a customer service representative to join our team in our Lyndhurst office. The primary focus is to offer unparalleled customer service and create an experience that keeps our customers coming back. This person will drive customer satisfaction by fielding inquiries, assisting regular accounts and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
- Manage inbound customer communications- Answer incoming calls and emails to assist customers & suggest product based on their needs.
- Provide support to the outside sales team - Assist the team by responding to requests and filling orders while they are on the road.
- Consult with customers for success - Advise customers on how to successfully leverage our products based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in Salesforce - Record customers interactions in internal system for cross-functional awareness and relationship development.
Requirements:
- Self Motivated
- Great communication skills
- Ability to manage time and stay organized while multitasking
- Excellent written and verbal communication skills
- Ability to work independently and with a team
- Basic computer literacy
- 3+ years proven experience in a customer service or related role
- 1+ year of jewelry experience is a bonus
- Experience with Salesforce is a bonus
- High school diploma required; Bachelor's degree preferred
We hire for personality and train the skillset!
About Bluestone Trading Co Inc:
At Bluestone Trading Co Inc, we are Wholesale Diamond & Estate Jewelry Buyers that focus on customer service & building long term relationships with our clients. We are a B2B company & maintain a national presence.
Our employees enjoy a work culture that promotes Growth through teamwork and midwest values of treating others how we want to be treated.
Benefits Include:
- Competitive Pay
- Paid Health Insurance
- 401k / Profit Sharing
- PTO & Paid Holidays
- Std / LTD
What We Do
Wholesale Diamond and Estate Jewelry - Built on Midwestern Values
Bluestone Trading Company Inc., established in northeast Ohio in 1978, is an international diamond wholesale and estate jewelry company. With our vast inventory, superior knowledge, and excellent customer service, we have built a base of dedicated clients who appreciate our quality products and honest values.
The hard work, honesty, and integrity on which this company was built is present in all of our staff. We are a family, and we treat our clients like family. Our educated and diverse staff will cater to your needs with our large inventory of diamonds, studs, and estate jewelry. You can rest assured that Bluestone Trading has what you need!
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