Top Customer Success Jobs in Buffalo, NY
The Appeals Specialist assists clients and members with health insurance claims, analyzing denied medical claims and resolving issues. This role involves processing appeals, escalating claims, and maintaining key contacts with insurance carriers while advocating for members' coverage. The specialist must meet call center metrics and serve as a subject matter expert on health insurance plan language and regulations.
The Customer Success Manager will oversee the customer lifecycle, serving as a primary contact to ensure customer satisfaction and product adoption. Responsibilities include creating success plans, managing customer journeys, driving engagement and product usage, and forecasting renewals while focusing on continuous improvement and client relationships.
The Customer Support Specialist will respond to customer inquiries and complaints via voice calls and chat. Responsibilities include troubleshooting technical issues, maintaining records of client interactions, collaborating with the support team for issue resolution, and identifying improvement opportunities for customer experience.
The Client Success Executive at WellSky will build deep client relationships, enhance client retention, act as a point of contact for stakeholders, and engage with clients to improve their experience and value from solutions offered. Responsibilities include developing success metrics, encouraging feature adoption, and synthesizing client feedback.
As a Proposal Specialist at Rise8, you will lead the proposal process for government contracts, ensuring timely and compliant submissions. You'll collaborate with the Growth team to align proposals with strategic goals while maintaining proposal templates and conducting post-submission reviews.
Seeking a Client Director with 2+ years of experience in establishing new business relationships and managing accounts within the Salesforce Partner ecosystem. Responsibilities include selling Salesforce multi-cloud implementation and managed services, exceeding sales metrics, and partnering with clients in specific verticals.
The GMP Logistics Specialist is responsible for overseeing domestic and international logistics processes including shipment coordination, customs clearance, and maintaining compliance with GMP standards. The role involves collaboration with cross-functional teams, handling shipping records, and managing freight invoices while adhering to cGMP policies.
As a Senior Customer Success Manager, you will manage complex enterprise client relationships, serve as a trusted advisor, influence internal teams, drive user adoption, develop customer champions, and maintain high levels of customer engagement and satisfaction throughout the customer lifecycle.
The Customer Support Representative will be responsible for providing technical support and training to customers, managing inbound ticket queues and phone calls, maintaining the customer knowledge base, advocating for customer needs, and implementing processes to enhance team scalability.
The PR Customer Success Lead will oversee a team of Campaign Managers, ensuring high performance in delivering effective public relations strategies. Responsibilities include monitoring account health, driving customer renewals, and collaborating with product teams to enhance feature adoption while fostering team growth through hiring and training.
Top Companies in Buffalo, NY Hiring Customer Success Roles
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