Top Customer Success Jobs in Buffalo, NY

The Renewals Specialist manages software renewals, negotiates pricing, ensures compliance with contracts, initiates renewals in Terzo, and resolves discrepancies with suppliers. They conduct procurement tasks while maintaining established purchasing policies. The role includes preparing reports and facilitating communication across teams.

As a Senior Support Engineer, you will provide customer support for GitLab's products by resolving technical issues, collaborating with engineering teams, and contributing to documentation. You will work with both self-managed and SaaS customers to understand their challenges and enhance their experience. This role involves proactive advocacy, support ticket management, and involvement in feature development and bug fixing.

The Client Engagement Manager will build relationships with utility partners, lead grid monitoring projects, and ensure customer success by implementing technology solutions. Responsibilities include developing account plans and collaborating with teams to enhance offerings and meet business objectives.

The Associate Product Support Engineer provides support to customers using the Workiva platform, troubleshooting issues via phone, chat, or tickets and ensuring effective problem resolution. Responsibilities include managing inquiries, maintaining professionalism, documenting activities, and enhancing knowledge base resources to improve customer self-service.

As an entry-level Help Desk Specialist, you will provide remote technical support during weekend shifts, troubleshoot IT-related issues, and maintain documentation. You will ensure seamless operation of platforms like Okta and Google Workspace, deliver customer service, and recommend process improvements.

As the InRide Support Team Lead, you'll co-lead a remote team of InRide Specialists, manage performance metrics, conduct training, and ensure exceptional customer support. You'll also handle escalated issues, monitor support volume, and identify operational improvements.

As a Client Success Coordinator for Doximity, you will support hospital accounts, execute marketing campaigns, improve communication processes, and partner with internal teams to promote client retention. Your role requires exceptional communication skills, a detail-oriented mindset, and the ability to manage multiple projects effectively.