Top Customer Success Jobs in Baltimore, MD

The Sr. UX Specialist will be responsible for user-centered design, conducting usability tests, documenting user requirements and design recommendations, and presenting findings. They will interface with customers and collaborate on technical communications. A digital portfolio of design work must be provided for review.

As a Client Services Representative, you'll engage with potential customers, answer questions about products and services, handle orders and inquiries, recommend solutions, and maintain product knowledge. You will work both independently and as part of a collaborative team to enhance customer satisfaction and contribute to team success.

The Customer Service Associate provides fast and friendly assistance to customers, assesses their needs, and ensures compliance with guidelines. Responsibilities include answering questions, processing orders, and collaborating with team members to enhance customer relationships and improve service procedures.

The Mid Level SIGINT Specialist will provide intelligence support for operations, training exercises, and strategic engagement. Responsibilities include researching databases, analyzing intelligence information, and authoring threat assessments. The role demands strong analytical skills and the ability to work remotely in support of CENTCOM AOR requirements.

Lead the migration project from SharePoint on-premises to SharePoint Online and Microsoft 365. Develop migration strategies, assess current environments, configure SharePoint Online, provide guidance, troubleshoot issues, and conduct post-migration evaluations while collaborating with stakeholders.

As a Customer Facing Senior Manager, you'll analyze user requirements, lead design and development activities, provide technical leadership, develop system architecture, and manage service delivery of enterprise IT services to ensure high customer satisfaction.

The role involves providing telephone and in-person support for users, troubleshooting hardware and software issues, monitoring service desk queues, documenting information, developing knowledge base articles, and ensuring adherence to policies and procedures.

The Customer Success Manager will provide administrative support to ensure customers have a great experience with healthcare solutions. Responsibilities include coordinating Business Reviews, organizing trade show activities, managing customer webinars, and collaborating with marketing to create newsletters. The role also requires tracking customer engagement and securing compliance with company policies.

Seeking a Client Executive in Supply Chain Defense to drive revenue growth by promoting tailored SCD solutions, leading the sales process, collaborating cross-functionally, and engaging with prospects through consultative selling. Responsibilities also include strategic planning, Salesforce administration, and upholding integrity in SCD engagements.

The Community Compliance & Resyndication Specialist is responsible for managing Tax Credit, HAP, RAP, and Section 8 files, overseeing new move-ins and recertifications to ensure compliance with state and federal guidelines, and conducting audits on compliance paperwork. The role requires strong organization, customer service, and communication skills.