Top Customer Success Jobs in Baltimore, MD

The Client Manager is accountable for proactive customer management, education, development, profitable growth, and retention of client accounts. This role involves driving integrated enrollment strategies and providing excellent customer service and ongoing support to enhance client relationships and maximize participation in Unum's portfolio of products.

The Client Advisor at Acrisure will focus on growing revenue through new client acquisition and fostering relationships. Responsibilities include developing sales plans, managing client information, delivering proposals, and maintaining high client satisfaction. The role demands a strategic approach to identify growth opportunities and meet sales quotas.

The Sr. UX Specialist will be responsible for user-centered design, conducting usability tests, documenting user requirements and design recommendations, and presenting findings. They will interface with customers and collaborate on technical communications. A digital portfolio of design work must be provided for review.

As a Client Services Representative, you'll engage with potential customers, answer questions about products and services, handle orders and inquiries, recommend solutions, and maintain product knowledge. You will work both independently and as part of a collaborative team to enhance customer satisfaction and contribute to team success.

The Mid Level SIGINT Specialist will provide intelligence support for operations, training exercises, and strategic engagement. Responsibilities include researching databases, analyzing intelligence information, and authoring threat assessments. The role demands strong analytical skills and the ability to work remotely in support of CENTCOM AOR requirements.

The role involves providing telephone and in-person support for users, troubleshooting hardware and software issues, monitoring service desk queues, documenting information, developing knowledge base articles, and ensuring adherence to policies and procedures.

The Customer Success Manager will provide administrative support to ensure customers have a great experience with healthcare solutions. Responsibilities include coordinating Business Reviews, organizing trade show activities, managing customer webinars, and collaborating with marketing to create newsletters. The role also requires tracking customer engagement and securing compliance with company policies.