VP of Operations

API is seeking a seasoned professional to join our company in the role of Vice President of Operations. The VP of Operations leads and manages the operations teams in support of the clients in their vertical.

The Vice President of Operations is a key leadership role responsible for overseeing the strategic and operational functions of client operations. This position requires a dynamic leader who can ensure operational excellence, optimize processes, and foster strong client relationships to drive organizational success. The VP will collaborate closely with senior leadership and clients to deliver exceptional results and ensure alignment with the company’s vision and strategic goals. 

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Strategic Leadership: 

• Develop and implement long-term strategies to enhance operational efficiency and employee productivity. 

• Drive the adoption of best practices, tools, and technologies across all operational functions. 

• Provide leadership and vision to supervisors and managers, aligning operational goals with organizational objectives. 

Operational Scheduling: 

• Oversee the creation, maintenance, and optimization of scheduling processes to ensure seamless operations. 

• Partner with department leaders to ensure adequate coverage and support for critical business needs. 

• Ensure client-specific schedules are delivered accurately and on time. 

Client Operations Leadership: 

• Provide strategic oversight for client operations, ensuring high-quality service delivery. 

• Monitor and drive the performance of supervisors and agents to meet client expectations. 

• Lead the implementation of new operational initiatives for Canadian Pacific, including staffing, process design, and performance tracking. 

• Act as the primary escalation point for operational challenges and client concerns, ensuring timely and effective resolution. 

Competencies

• Advanced problem-solving and analytical skills, with a focus on results. 

• Strong negotiation skills and the ability to influence outcomes at all levels. 

• Demonstrated ability to manage multiple priorities and meet strict deadlines in a fast-paced environment. 

• Proficiency in managing operational processes and driving continuous improvement. 

• Exemplary verbal and written communication skills for both internal teams and external stakeholders. 

• Comprehensive knowledge of airline operations, travel industry dynamics, and client relationship management. 

• Advanced technical proficiency in Microsoft Office, particularly Excel, and familiarity with operational tools and systems. 

Leadership This position is directly responsible for directly leading the vertical. 

Position Type and Expected Hours of Work This is a full-time, leadership position, typically Monday through Friday during core API business hours, with flexibility to address critical business needs during evenings and weekends. 

Travel up to 50% 

Required Skills, Education and Experience 

• Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA or advanced degree preferred). 

• 10+ years of progressive leadership experience in operations, with a strong preference for expertise in the travel, airline, or hospitality industries. 

• Proven track record of managing large teams and driving operational excellence in client-facing environments. 

• Extensive knowledge of industry best practices in operations and client management. 

• Experience implementing technology-driven operational solutions. 

• Demonstrated success in optimizing processes to improve efficiency and profitability. 

• Strong customer service orientation and ability to maintain high client satisfaction. 

Compensation
The good faith compensation range for this position is $120,000 to $130,000.00 annually.