VP, Product Ops Engineering

Hiring near our Stamford, CT, or Irving, TX Centers of Excellence

Hybrid, flexible environment

Gartner offers a hybrid, flexible environment, with remote work that allows associates great flexibility to work from home, and opportunities to connect with colleagues for moments that matter on-site. Candidates that apply should be located within a reasonable proximity to one of Gartner’s Centers of Excellence office locations.

About Gartner IT:

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients.  We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner.  Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.  

About the role:

Gartner’s Digital Products Technology team delivers actionable, objective insights to its clients every day, and we’re seeking a seasoned, forward-thinking senior project management professional to lead the implementation of our next-generation approach to Digital Personalization that supports our Product and Platform Engineering Teams, ultimately helping the Customers Experience. This role is a senior executive role responsible for leading the overall strategy, management, reporting and efficiency of folks who work on building the digital product experiences for the company. This role contributes very meaningfully to and enables one of our Mission Critical Priorities (MCP) of building a strong software engineering foundation as well as Continue strong execution of our best practices.

What you'll do:

The VP, Product Ops Engineering will lead a team of about 30 program/scrum managers worldwide, who partner with our Product, Platform and Engineering teams to deliver Gartner research directly to our C-level clients on Gartner.com and other Digital products. This leader will oversee the strategic planning, execution, and monitoring of large-scale programs within an organization, leading a team of program managers, ensuring alignment with business objectives, managing program risks and dependencies, and reporting on program performance to senior leadership; Further, the Product Ops team is responsible as the Tier 2 team responsible for addressing Tickets/Requests that get submitted by our internal or external users, acting as the primary decision-maker for all program-related activities across the Digital Product Portfolio.

Gartner.com is the storefront of Gartner’s approximately $5 billion Research and Advisory business, and we’re in the midst of a transformation that calls for an experienced leader who can partner closely with Product/Platform leaders and attract and retain top-notch talent, manage and mentor a global team, and cultivate a no-limits technology mindset that puts the customer at the center. You will lead the Operations of our Digital Products portfolio in a dynamic, growth and changing environment. You will be responsible for growing an already modern technology function into one of the best in the world. The keys to success for this individual are:
 

• People Management: The ability to build and retain a team of extra ordinary program/scrum managers who have a deeply customer centric DNA
• Program/Project Management: The ability to manage projects/programs from inception to closure with skills in building business cases, regular and consistent project management and reporting while ensuring that the project meets its objectives
• Data, Reporting and Analytics: The ability to capture, organize and make available, data signals that can then be leveraged to build a consistent and optimized operating model for our teams while making the team members more efficient and project/program decisions easier
• Strategic Thinking & Organization: The ability to operate the product ops organization such that it can organically scale with acquisition, retention and growth in the future; The ability to deeply understand the operational nuances of our various product teams and create an operating model that strategically leads to more efficient teams and better business outcomes
• Collaboration: The ability to work seamlessly between the product and engineering functions to drive alignment on the one hand around customer goals and on the other hand with the product goals, while using the data available to this leader to create an optimized operating model that is geared towards consistency and efficiency of operations

What you'll need:

• You’ll have had at least 15 years of total technology experience with at least 7 years experience with Agile/Scrum or Program management as an engineering leader for a geographically distributed team
• Outstanding communication and collaboration skills
• Skilled in Managing and mentoring a team of program managers, assigning responsibilities, and fostering collaboration across different projects within the program
• Someone with risk modeling and financial/budget management experience
• Someone who has managed vendors and vendor relationships in the past
• Ability to define program goals, objectives, and scope, aligning programs with overall business strategy, and developing comprehensive program plans
• Substantial experience with modern reporting technologies such as PowerBI, Looker etc. Must have used these tools in the past for reporting and analysis leading to insights that help shape teams for most efficient operations; Regular reporting on program performance metrics, identifying areas for improvement, and providing insights to senior management
• A record of success with Agile Scrum and Waterfall methodologies having worked hands on as a Scrum Master or Coach
• A track record of success in mentorship and leadership-by-example will be a key qualification
• Ideally, you have worked in a publishing and internet facing digital product portfolio and understand the key pain points of the business model as well as solutions to these key pain points
• You would further need to have used your experience to aid and assist your decision making as well as created an operating model that leads to consistency at scale
• Expert level understanding and knowledge of Jira; Strong power-point skills
• Executive Presence and experience in presenting to executive leadership
• Experience in driving change within an organization from the ground up
• Strong leadership and communication skills to manage cross-functional teams and interactions with cross-functional leadership

Who you are

• Coachable and embracing of best practices and feedback as a means of continuous improvement
• A consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges
• Someone with an innate desire to innovate and someone who can create the DNA of Innovation within your organization
• Someone who can collaborate deeply with the other cross-functional teams and leadership to drive consistency in our portfolio management and a great understanding of how operational excellence can be used to create ‘optimized organizational efficiency’
• Someone looking to always improve upon the status quo
• Someone with an extreme sense of Customer Centricity and one who thrives on providing the best to their customers through technology
• Someone who does not mind getting their hands dirty and can jump in to help, when needed
• Someone passionate towards the use of Data to drive Organizational Decision making using Reporting and Metrics
• Able to communicate effectively with internal clients and technology partners. Influencing and building trust-based, value-added relationships with senior executives.
• Someone who can ensure excellence in execution and delivery coupled while being a motivating leader that helps in managing and growing a cross-functional global team  

Note:   This job description is intended to provide a general overview of the position and does not include an exhaustive list of responsibilities and qualifications.

What you will get:

• Competitive compensation.
• Limitless growth and learning opportunities.
• Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more!
• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.
• A chance to make an impact – your work will contribute directly to our strategy.

• A hybrid work environment—enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.

• 20+ PTO days plus holidays and floating holidays in your first year.
• Extensive medical, dental insurance and vision plan.
• 401K with corporate match, immediate vesting.
• Health-and-wellness-related allowance programs.
• Parental leave.
• Tuition reimbursement.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Gartner Gives Charity Match.
  And much more!

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Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 158,000 USD - 221,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [email protected].

Job Requisition ID:98095

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