Context
At Lansweeper, we are dedicated to delivering exceptional experiences for our clients, ensuring their IT asset discovery and asset intelligence platforms are optimally managed. We are seeking a Technical Success Manager who excels at integrating IT systems with customer success, driving successful outcomes for our clients.
Impact
By joining our team, you will play a pivotal role in guiding customers through the deployment and optimization of their systems. You'll ensure clients leverage our platform to its fullest potential, enhancing customer satisfaction and driving long-term success by aligning technical solutions with their strategic goals.
Challenge
Do you have what it takes to navigate complex technical environments and translate them into effective solutions? This role demands keen technical insight and a proactive approach to problem-solving, as you handle deployments, optimize configurations, and foster strong customer relationships.
Technical Success Manager - IT Asset Management
If you are a technical expert with a passion for customer success and thrive at the intersection of IT systems and customer support, this opportunity is for you. As a Technical Success Manager for Lansweeper's IT solutions, you'll oversee the technical health and optimization of our platform at customer sites, ensuring robust deployments and successful adoption.
Key Responsibilities
Technical Onboarding & Guidance
- Lead the onboarding of strategic and enterprise customers to our new cloud offering.
- Offer expert technical guidance on configuration and deployment to ensure success and optimal outcomes.
- Conduct configuration assessments to align customer setups with their objectives.
Process Development
- Contribute to defining and implementing scalable technical processes to enhance support and performance for key customers.
Customer Engagement & Satisfaction
- Collaborate with Customer Success Managers (CSMs) to align technical solutions with customer goals for all Lansweeper use cases.
- Troubleshoot and resolve technical challenges to boost product health and ensure customer satisfaction.
- Deliver training on product features to drive adoption and increase usage.
Collaboration & Cross-Functional Support
- Partner with Sales, Product, and other internal teams to ensure technical solutions meet business needs.
- Identify and escalate upsell opportunities to Sales and Partner teams.
Customer Health Monitoring
- Monitor the technical health of customer installations, ensuring configuration best practices for success.
- Advocate for customers, communicating their technical needs across departments to meet and exceed expectations.
Qualifications
- 4+ years of experience in network administration, system architecture, or a similar technical role.
- Strong expertise in network configuration, IT asset tracking, and system administration.
- Experience with SaaS applications and deployment strategies.
- Excellent verbal and written communication skills.
- A+ or Networking Certification required.
Preferred Skills
- Proficiency in network discovery tools and IT security.
- Experience working with Lansweeper.
- Familiarity with CRM systems or Customer 360 platforms.
- Knowledge of Jira, Confluence, and Office 365.
- A customer-first mindset with strong advocacy skills for technical needs.
What We Offer
- A fast-paced, high-growth environment where you can make a real impact.
- Opportunities for career advancement and continuous learning.
- A collaborative, customer-first culture that values innovation and teamwork.
- Competitive salary and comprehensive benefits.
If you're ready to take ownership, inspire your team, and help our customers succeed, we want to hear from you! Apply today and join us in building an exceptional customer experience for our enterprise clients.
Top Skills
What the Team is Saying
What We Do
Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what device?’
IT managers have to make decisions that are often based on scattered, out of date, and incomplete data sources. How can you effectively manage the IT of an organization, if you’re not 100% sure of what assets you have to manage in the first place?
This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.
Centralized IT Asset Data enables every stakeholder who needs insights into your company’s IT landscape to speak the same language. Connecting and centralizing IT Asset Data to collaborate across silos, locations, and departments is essential.
Eliminate the blind spots from your environment and discover assets you didn't even know about. Lansweeper's IT Inventory Platform provides you the means to achieve complete visibility into your IT, centralized into one solution, helping you gain an in-depth understanding of your entire IT estate.
Lansweeper creates a substantial reduction in the measure of time IT teams would ordinarily spend on routine, yet key assignments, such as network discovery, inventory, software distribution, licensing and updates. This task automation is critical for organizations with restricted staff and IT spending plans. Reveal needless expenses, support budgeting decisions, and manage your IT cost-effectively with Lansweeper
The basic premise of good cybersecurity is that you can’t protect what you can’t see. So the critical first step when it comes to basic cyber hygiene is to maintain visibility of your IT environments and develop the relevant daily routines to inspect and verify.
Why Work With Us
We are a Team, that Cares, Grows & Delivers.
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Lansweeper Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
