Are you a technical expert with a passion for customer success? Do you thrive at the intersection of IT systems and customer support? We are looking for a Technical Success Manager to oversee the technical health and optimization of our IT asset discovery and asset intelligence platform at customer sites. This role focuses on providing technical guidance, managing deployments, and driving adoption to ensure customers achieve their desired outcomes.
Key Responsibilities
Technical Onboarding & Guidance• Support the onboarding of strategic and enterprise customers to our new cloud offering.• Provide technical guidance on configuration and deployment to ensure customers are set up for success and achieve optimal outcomes.• Perform configuration assessments to help customers ensure they meet their objectives
Process Development• Assist in defining and implementing repeatable and scalable technical processes to improve support and performance for key customers.
Customer Engagement & Satisfaction• Partner with Customer Success Managers (CSMs) to align technical solutions with customers' goals around all Lansweeper user cases.• Troubleshoot and resolve technical challenges to improve product health and ensure customer satisfaction.• Deliver customer training on product features to drive adoption and increase usage.
Collaboration & Cross Functional Support• Collaborate with Sales, Product, and other internal teams to ensure technical solutions align with business needs.• Identify and escalate upsell opportunities to Sales and Partner teams for further development.
Customer Health Monitoring• Monitor the technical health of customer installations, ensuring configurations align with best practices for success.• Act as a customer advocate, communicating their technical needs across departments to meet expectations.
Preferred Skills• Experience with network discovery tools and IT security.• Experience with Lansweeper• Familiarity with CRM systems or Customer 360 platforms.• Knowledge of Jira, Confluence, and Office 365.• A customer first mindset with the ability to advocate for technical needs.
What We Offer• A fast paced, high growth environment where you can make a real impact.• Opportunities for career advancement and continuous learning.• A collaborative, customer first culture that values innovation and teamwork.• Competitive salary and comprehensive benefits.
If you're ready to take ownership, inspire your team, and help our customers succeed, we want to hear from you! Apply today and join us in building an exceptional customer experience for our enterprise clients.
Qualifications• 4+ years of experience as a network administrator, system architect, or similar technical role.• Strong knowledge of network configuration, IT asset tracking, and system administration.• Experience working with SaaS applications and deployment strategies.• Outstanding verbal and written communication skills• A+ or Networking Certification required.
Preferred Skills• Experience with network discovery tools and IT security.• Experience with Lansweeper• Familiarity with CRM systems or Customer 360 platforms.• Knowledge of Jira, Confluence, and Office 365.• A customer first mindset with the ability to advocate for technical needs.
Top Skills
What the Team is Saying
What We Do
Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what device?’
IT managers have to make decisions that are often based on scattered, out of date, and incomplete data sources. How can you effectively manage the IT of an organization, if you’re not 100% sure of what assets you have to manage in the first place?
This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.
Centralized IT Asset Data enables every stakeholder who needs insights into your company’s IT landscape to speak the same language. Connecting and centralizing IT Asset Data to collaborate across silos, locations, and departments is essential.
Eliminate the blind spots from your environment and discover assets you didn't even know about. Lansweeper's IT Inventory Platform provides you the means to achieve complete visibility into your IT, centralized into one solution, helping you gain an in-depth understanding of your entire IT estate.
Lansweeper creates a substantial reduction in the measure of time IT teams would ordinarily spend on routine, yet key assignments, such as network discovery, inventory, software distribution, licensing and updates. This task automation is critical for organizations with restricted staff and IT spending plans. Reveal needless expenses, support budgeting decisions, and manage your IT cost-effectively with Lansweeper
The basic premise of good cybersecurity is that you can’t protect what you can’t see. So the critical first step when it comes to basic cyber hygiene is to maintain visibility of your IT environments and develop the relevant daily routines to inspect and verify.
Why Work With Us
We are a Team, that Cares, Grows & Delivers.
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Lansweeper Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
