We are seeking a highly skilled Technical Customer Support Associate to join our team. In this role, you will provide advanced technical support and assist customers with resolving technical challenges. You will work closely with cross-functional teams to enhance customer experience and ensure swift issue resolution.
Qualifications:
- Eperience in maintenance in food factories
- Knowledge of plumbing and flexible and rigid piping, dosing pumps, pneumatics
- Excellent verbal and written communication skills
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Knowledge of the Hebrew language (mandatory)
- Ability to manage multiple tasks efficiently in a fast-paced environment
- Strong customer service orientation with a passion for helping others
- Driver's license required
Key Responsibilities:
- Provide service and installations for application equipment of cleaning and disinfecting for food factories especially
- Diagnose and troubleshoot complex technical issues for customers
- Collaborate with internal teams to escalate and resolve advanced problems
- Document customer interactions and solutions in the ticketing system
- Offer guidance on best practices and optimize customer use of our products/services
- Stay up-to-date with product updates and industry trends to provide effective solutions
Top Skills
What We Do
Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents.
Solenis is a 2024 Best Managed Company Gold Standard honoree, recognized four years in a row.
For additional information about Solenis, please visit www.solenis.com or follow us on social media
