Description
IT Support Engineer
Location: Raanana
#LI-Hybrid
DRIVENETS is driving and leading the next generation networks with our Network Cloud solution.
DRIVENETS was founded to solve the “data explosion challenge” - one of the biggest challenges for service providers, content providers, public cloud and enterprises.
Our cutting-edge technology and Network Cloud solution have created a paradigm shift in the economy of networks. With smart and super high-performance bit processing on merchant silicon and commodity hardware, we enable new revenue opportunities as well as lower costs and sustainable growth for our customers, even as Internet usage explodes.
The Role:
We are looking for a skilled IT Support Engineer to provide technical support and maintain our IT systems. The ideal candidate will have a strong service orientation, excellent English and Hebrew communication skills (spoken and written), and the ability to solve problems efficiently.
Responsibilities:
- Serve as the first point of contact for internal customers seeking technical assistance.
- Perform remote troubleshooting using diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Setup, install, and configure new computers, infrastructure elements, and software (Windows and Mac)
- Support hardware problems (printers, projectors, peripherals, etc.).
- Create and follow standard IT procedures.
- Develop, deploy and support automation to facilitate your responsibilities.
Requirements
- Be kind.
- 3+ years of proven experience as a help desk technician in global hi-tech companies.
- Have an automation-first mindset/bias.
- Be tech-savvy with working knowledge of office automation products, databases, and remote control.
- Good understanding of computer systems, collaboration tools, MDM tools (Intune & Ivanty), and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Experience supporting Windows & Mac
- Ability to diagnose, deal and resolve basic technical issues independently
- Experience working successfully in conjunction with information security and IT policies.
- Extensive knowledge & experience with installation and distribution of Microsoft Windows, AD management, GPO, and PowerShell, etc.
- Knowledge and experience with networking elements and technologies, including switches, VLANs, APs, etc.
- Experience administrating SaaS applications such as Slack, Zoom, Adobe, etc.
- Experience with conferencing systems such as Zoom rooms.
- Experience with scripting - PowerShell or other
- At least one year of cloud experience working with AWS
- Business proficiency in English (both written and spoken).
- Excellent communication skills.
- Customer-oriented and cool-tempered.
Technical Skills:
- Proficiency in Windows and macOS operating systems.
- Experience with Office 365 & Azure user management.
- Hands-on experience with MDM tools like Microsoft Intune and Ivanti.
- Knowledge of multimedia equipment for meeting rooms (audio-visual systems, projectors, video conferencing).
- Understanding of computer hardware components, including diagnosing and troubleshooting issues with parts such as CPUs, RAM, hard drives, and peripherals.
- Familiarity with Jira and ITSM tools is an advantage.
Soft Skills:
- Strong service orientation and communication skills.
- Ability to work independently and solve problems efficiently.
- Team player with excellent time management.
- Ability to use empathy skills to understand the user perspective, and act accordingly.
Top Skills
What We Do
DriveNets is a rapidly growing software company that has created a radical new way for service providers and hyperscalers to build their networking infrastructure. DriveNets Network Cloud and DriveNets Network Cloud-AI are new innovative networking solutions that apply the cloud architectural approach to high-scale networking. They bring together the scalability of standard Ethernet Clos architecture with the high performance and reliability of service provider networking, delivering optimal networking performance, scale and cost structure for service providers and hyperscalers.
Founded by Ido Susan and Hillel Kobrinsky, two successful telco entrepreneurs, DriveNets Network Cloud is the leading open disaggregated networking solution based on cloud-native software running over standard white boxes.
Over three funding rounds, DriveNets raised $587 million. Its solutions are used by tens of service providers globally and are in proof-of-concept and lab trials at dozens of operators and hyperscalers, consistently ranking #1 in trials for breadth of capabilities and solution quality. AT&T, the largest backbone in the US, deployed DriveNets Network Cloud across its core network, and DriveNets is currently transporting more than 52% of AT&T’s core network traffic. DriveNets is engaged with over 100 Tier-1 operators and cloud-providers on large projects in North America, Asia and Europe.
