Senior Techno - Functional Consultant - Presales Support Service

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

As a Techno/Functional Consultant in the Presales Support Service team you will support our presales teams in building demonstrations that excite our prospects and customers about the benefits our solutions deliver to their business. 

The Techno/Functional Consultant will be engaged through a request process with presales teams globally. After confirming the scope and customer requirements the consultant will take responsibility in building a high-quality building block of the demo storyline, such as an amazing lobby for a CFO, an easy-to-use custom page for a service coordinator or a simple workflow for an HR manager. Loading some customer specific data into the demo environment will complement the demo experience. The created building blocks will be documented and stored in a library for re-use. 

Achieving this work will require passion, attention to detail and an understanding of how to deliver high quality – and will equip you with the skills for a shining future career in presales. 

Your essential duties and responsibilities are:

• Configure custom pages, entities, attributes, events, lobbies, reports, workflows and permissions according to presales specifications 
• Transform and load customer data 
• Build a library of reusable assets 
• Conduct demos 
• Document and record videos with work instructions and how to guides 

Qualifications

• Proven ability in a techno-functional consultant or similar role, preferably within the enterprise software industry.
• Strong technical knowledge of IFS products and solutions or similar.
• Excellent problem-solving skills and the ability to troubleshoot technical issues.
• Strong communication and presentation skills.
• Ability to work collaboratively with internal and external stakeholders.
• Expertise in conducting product demos.
• Ability to gather and relay feedback to inform product development.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.