Senior Operations Specialist - Logistics Performance

Company Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description

We are seeking a highly analytical and results-driven individual to join our team as a Senior Operations Specialist - Logistics Performance. In this role, you will be responsible for designing, analyzing, and optimizing rider compensation strategies to improve rider earnings, enhance fleet satisfaction, and drive overall logistics performance. You will work closely with cross-functional teams, leveraging data-driven insights to challenge existing processes, propose innovative solutions, and standardize best practices.

Key Responsibilities:

• Evaluate and optimize rider compensation models to align with business objectives, rider satisfaction, and operational efficiency
• Collaborate with leadership to design and roll out strategic initiatives aimed at improving logistics performance and rider experience
• Continuously evaluate the financial impact of payments models, ensuring they align with broader business goals while enhancing rider satisfaction and retention
• Analyze large datasets to identify trends, inefficiencies, and areas for improvement in rider payments and logistics operations
• Work closely with operations, finance, product, and local logistics stakeholders to implement and refine rider compensation structures
• Build strong relationships with market teams to understand unique challenges and drive scalable solutions
• Challenge the status quo by introducing innovative techniques to enhance rider compensation systems and logistics performance
• Develop frameworks to harmonize compensation strategies across diverse markets while allowing for local flexibility

Qualifications

• You gained at least 3 years of professional experience in high growth start-ups, tech companies, management consultancy other dynamic role
• You earned a university degree in STEM or economics
• You have excellent proficiency in tools like Excel, SQL, and data visualization platforms
• You have strong analytical skills, with the ability to derive insights from large data sets and recommend actionable solutions
• You are highly motivated and communicative, independent and pragmatic in handling business challenges in a fast-paced environment
• You are highly curious and happy to question the status quo with a hands-on mentality
• You possess excellent English communication skills, both written and spoken

Additional Information

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.