Learning Partner, Services - Vice President (all genders)

Job Description
The Learning team at JPMorgan Chase is on a multi-year journey to radically transform how we develop and deliver learning to our employees. In order to drive proactive, skills-based learning strategies across the enterprise, we're re-organizing learning delivery into various 'Skills Academies.' This approach emphasizes the importance of developing specific skills through scalable solutions across our lines of business and functions. Within each Skill Academy, our vision is for multi-modal learning to be organized into relevant learning domains that will ultimately streamline access to domain-specific learning content, improve the employee experience, and drive tangible business impact.
As a Learning Partner - Vice President within our Learning Team, you will have the opportunity to lead and execute our Services line of business learning strategy. This includes areas such as Daily Banking, Banking Operations, Borrow and Nutmeg. You will be part of an Agile development environment, where you will constantly strive for improvement, make data-centric decisions, and collaborate across the franchise. Reporting to the Head of ICB Global Learning, you will work closely with business leadership and Human Resources.
The role may require domestic and potentially some international travel.
Job responsibilities

• Design, and execute the Service learning strategy, with key focus on aligning to the business goals as they relate to foundational skills & knowledge, with identified measurable outcomes
• Partner with senior leaders in the business to identify foundational gaps, then prioritize and align to solutions within new-hire, continuing education, and manager development
• Foster a culture of continuous learning and growth mindset, where skill progression is top of mind for the organization
• Oversee the design and delivery of best-in-class training programs leveraging subject matter experts (SMEs) within the business, and provide ongoing coaching and development to SMEs to drive continuous improvement
• Measure outcomes and evaluate business impact of solutions; learn and iterate to continually improve and adapt to changing circumstances
• Manage team to execute comprehensive new-hire and continuing education programs with a keen focus on process improvement and digitization
• Deliver ongoing updates to senior leaders in the business, focusing on strategic outcomes
• Ensure compliance with regulatory and legal requirements related to learning and development

Required qualifications, capabilities, and skills

• Fluent in German writing and speaking
• Extensive experience in Human Resources/Employee and Talent/Learning Development space
• Creative visionary with a passion for learning and professional development with the ability to clearly articulate ideas and concepts while leading a team
• Proven presentation and communication skills at all levels of the organization including the ability to quickly gain credibility with senior level management; proven influencing skills.
• Experience in learning and/or talent development with Inclusive leadership skills, and the ability to collaborate and build strategic relationships, in a highly matrixed organization at all levels
• Experience with agile ways of working and the ability to promote an agile mindset
• Strong understanding of adult learning principles, instructional design, and learning technologies

Preferred qualifications, capabilities, and skills

• Experience in Financial Services and/or Operational-focused industries

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.