Senior Manager, CX & Brand Strategy

Cox is taking a new direction that will reimagine our brand experience - from how we communicate and how it feels to do business with us to the role we play in people's lives. The success of our approach requires defining the intersection of our customers' jobs-to-be-done and how the Cox Brand can best serve those jobs.
The Senior Manager, CX & Brand Strategy will play a central role in developing/evolving the Residential brand strategy, interpreting and prioritizing how that strategy should be brought to life across the end-to-end experience in both the short-term and long-term. This will require working closely with Insights and Analytics, Design, and Operations Strategy within the CX function, plus building relationships and influence across the broader Cox organization.
We're looking for a seasoned strategist who can define the vision and help drive it across customer touchpoints and business processes, all within the context of a complex enterprise.
What You'll Do

• Determine drivers of differentiation and preference for our brand vs competition
• Develop/evolve our brand positioning and translate for experience and communications
• Define the 10-yr experience vision and roadmap and establish CX guiding principles
• Partner with Consumer Insights and Analytics to identify opportunities and prioritize the handful of actions that will generate the most impact for customers and the business
• Support the development of value propositions and business cases to enable the future brand experience, including contributing to an innovation pipeline
• Develop brand and product architecture and brand naming as needed
• Set measurement standards for Brand & Experience performance
• Partner with CX peers in Design and Operations to translate strategy into impact
• Partner with Corporate Strategy to link brand experience with overall Cox strategy
• Manage relationships with external strategy partners

What's In It For You
At Cox, we reward your hard work with meaningful benefits.
First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!
We value people more than technology. That means you'll work within a culture and with a team that values your leadership, your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.
We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.
Who You Are
Minimum

• Bachelor's degree in a related discipline and 8 years' experience in a related field (Marketing, Brand Strategy, Strategy and Operations, etc). The right candidate could also have a different combination, such as a master's degree and 6years' experience; a Ph.D. and 3 years' experience in a related field; or 12 years' experience in a related field
• Requires strong knowledge of the full Microsoft 365 Suite, especially PowerPoint and Excel, and analytical tools such as SPSS or equivalents; requires working knowledge of leading AI tools and their potential impacts on evolving how we approach customer experience
• Excellent analytical; strategic rigor; customer empathy; creativity; and interpersonal skills to work effectively with teams throughout organization

Preferred

• Experience in brand strategy or growth strategy; cable, telecoms, or technology; subscription business model; and in enterprises with annual revenues over $10B desired.

USD 108,800.00 - 181,400.00 per year
Compensation:
Compensation includes a base salary of $108,800.00 - $181,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.