Senior Manager, Communications Design

Cox is taking a new direction that will reimagine our brand experience - from how we communicate and how it feels to do business with us to the role we play in people's lives. The success of our approach depends, in part, on our ability to design differentiated customer experiences that deliver measurable value.
The Senior Manager of Communications Design will play a key role in crafting our brand voice in 1:1 customer touchpoints, including onboarding, education, support, and retention/loyalty. This is an individual-contributor role that will require frequent collaboration within Design and with peers in Strategy, Operations, Marketing, Technology, and other teams across the business.
What You'll Do

• Define the brand voice for Cox, translating the brand experience strategy into a clear set of principles for how we want customers to feel and how we communicate across touchpoints and intents
• Develop detailed communications briefs and content strategy for all customer touchpoints, including 1:1 operational messages
• Oversee the quality of customer communications produced by the various touchpoint owners for consistency with design intent, ensuring they are clear, concise, and compelling and reflect the brand's values and strategic objectives.
• Review and edit selected content to model the vision and ensure high-quality output.
• Push the creative envelope, continually raising the bar on the quality of our design work
• Execute in a manner that follows CX copywriting / content best practices and meets project goals set out by Strategy and Design teammates
• Facilitate workshops and training sessions to align stakeholders on design intent and communication best practices.

• Ensure accessibility and inclusivity across everything we design to meet diverse user needs

What's In It For You
At Cox, we reward your hard work with meaningful benefits.
First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!
We value people more than technology. That means you'll work within a culture and with a team that values your leadership, your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.
We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.
Who You Are
Minimum

• Bachelor's degree in a related discipline and 8 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 6years' experience; a Ph.D. and 3 years' experience in a related field; or 12 years' experience in a related field
• Requires a working knowledge of Figma (including FigJam), Microsoft PowerPoint, and leading AI tools across creative and experience use cases
• Proficiency monitoring and optimizing communication outcomes using data analysis and user feedback.
• Can self-direct in both planning and structuring projects, managing multiple priorities, and executing on expected quality
• Maintains excellent attention to detail and appreciation for craft
• Excellent written and verbal communication skills to lead to effective and concrete outputs; collaboration skills to work with peers across the organization; presentation and persuasion skills to gain buy-in from senior leadership; skills to work effectively with teams throughout organization.

Preferred

• Experience in design consulting; cable, telecoms, or technology; subscription business model; and in enterprises with annual revenues over $10bn desired
• Has demonstrated understanding of AI strategy and its opportunities for aiding design work and/or optimizing internal processes, and has demonstrated capability in integrating into existing processes or projects

USD 131,600.00 - 219,400.00 per year
Compensation:
Compensation includes a base salary of $131,600.00 - $219,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.