Salesforce Revenue Cloud Solution Engineer

Company Summary:

Headquartered in Charlotte, North Carolina, CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation’s top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina’s Top 25 Best Places to Work.

Position Summary:

We are seeking a Salesforce Revenue Cloud Solution Engineer to join us on our transformational journey.  This is an exciting, hands-on opportunity to realign critical business processes at a company that has fully embraced the Salesforce platform.  CPI leverages over 16 core components of Salesforce including the Sales, Service, Field Service, CPQ, Marketing, Commerce, and Communities clouds.  The ideal person will have extensive experience designing, building, and implementing enterprise features in Salesforce CPQ and Billing.  This is an on-site position located at our Charlotte, NC headquarters, Monday through Friday.

Essential Functions

• Act as a Salesforce CPQ, Billing and Order Management technical owner and subject matter expert for CPI, meet with business and IT teams to solve problems through the salesforce platform identifying opportunities to provide solutions to key gaps, designing, and configuring changes including declarative rules, process automation & other configuration, unit testing, conducting code reviews, and change management
• Be an instrumental team player in the implementation of Revenue Cloud, Order Management, and CPQ features to deliver and maintain Billing and Order Management functionality
• Support future CPQ enhancements across various organizational business processes from Sales and Field Operations to back-end Accounting and Payroll
• Own the creation and maintenance of Flows and other automation tools utilized by all lines of business
• Develop relationships with key business partners, participate in cross-functional teams that address strategic business issues to ideate and solution an ongoing Billing and Order Management roadmap
• Work in conjunction with other IT teammates to ensure all aspects of the Salesforce ecosystem function symbiotically
• Develop and maintain custom reports, dashboards, validation rules, and workflow automation
• Stay current with technological developments within the Salesforce platform, monitoring, and planning for the organization to utilize new release functionality as it becomes available
• Promote, and lead by example, a DevOps culture where the team is expected and empowered to own each aspect of the development, promotion, and operation of their code
• Influence business and technology leaders on creating and promoting change for improving existing business processes, increasing ROI and overall effectiveness using Salesforce and its plugins
• Evaluate and install Salesforce AppExchange components and solutions

Knowledge, Skills and Abilities Required

• 3+ years of advanced delivery experience with CPQ Price Rules, Product Rules, Approval Rules, and Summary variables, including use of the QCP JavaScript tool.  An in-depth understanding of CQP pricing waterfall is necessary 
• 2+ years of experience with the Salesforce Revenue cloud, including Billing, Order Management and CPQ knowledge that supports Revenue Cloud and Commerce cloud
• Experience in building complex Salesforce solution designs and reviewing/enhancing solution designs from other SFDC delivery teammates; including a working knowledge of:
  • Sharing and visibility
  • Salesforce platform limits
  • Order of execution
  • Data storage impacts
• Experience working with existing Salesforce object structure, and architecting custom objects to bring Salesforce solutions from design to implementation
• Configuration experience with Flows
• Experience working with the Salesforce Lightning UI
• Experience with SQL to Salesforce integrations and data patterns
• Excellent oral and written communication skills to effectively deliver messages to a wide range of audiences - from executive to technical
• Innovative and positive team member mindset
• Strong teamwork and interpersonal skills, with the ability to deliver results working independently or in a collaborative environment (agile experience preferred)

Other Experience Required

• Bachelor’s degree in Information Systems, Computer Science, or related field of study preferred or work experience equivalent
• A minimum of 5 years of Salesforce experience and configuring declarative solutions
• Salesforce certifications in CPQ and Experience Cloud is desired

The Perks

• Aggressive pay and the opportunity to work for an iconic brand
• Great medical, dental, vision, short- & long-term disability and life insurance options  
• Company paid holidays, floating holiday, and paid time off (PTO)  
• 401(k) plan with competitive company match  
• Eligible for free monitored security system after 90 days
• Education assistance – we encourage and support our employees who want to improve their skills and further their education  
• Engaging and fun company culture that’s made up of a diverse group of people  
• Volunteer and community engagement opportunities. CPI partners with organizations that share our mission to save and improve lives, particularly focusing on underserved communities.  
• An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness staff
• Birthday and Work Anniversary Rewards