Sales Operations Analyst

Posted 4 Days Ago
Be an Early Applicant
Charlotte, NC
Mid level
eCommerce • Information Technology • Marketing Tech • Retail • Analytics
The Role
The Sales Operations Analyst provides support for the execution of customer orders in NA Major Appliances Sales Channels. Responsibilities include managing supply and demand analysis, developing processes for cross-functional teams, resolving customer issues, and supporting reporting and analysis for sales operations and logistics.
Summary Generated by Built In

Sales

Permanent

Job Description

This position provides support to all NA Major Appliances Sales Channels, with a primary focus on execution of factory direct (Make-To-Order) customer orders.  Individual is responsible for maintaining relationships with Sales Channels, Manufacturing Operations, Marketing/Merchandising, Transportation and Warehousing, Product Line, Sales & Operations Planning, and Supply Chain.  Role provides direction and support to multiple functions to resolve issues and conflicts that could impact customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide support to execute sales plans and fulfill customer orders according to company strategic goals and priorities.
  • Develop processes for cross functional communications in relation to transitions, order pull in and push outs, and transportation and warehousing issues
  • Manage supply and demand analysis and constraints based on factory allocations/production plans
  • Establish relationships with external customers, as needed
  • Respond to and resolve customer issues and requests with regard to order fulfillment and delivery
  • Develop, manage, and maintain daily, weekly, and monthly reporting, as requested by leadership
  • Work with Leadership and Sales teams on monthly allocation process
  • Perform ad hoc analysis as required
  • Support Cost To Serve analyses and improvements
  • Work with IT to develop new and streamlined processes from order to delivery
  • All other responsibilities as assigned

POSITION REQUIREMENTS 

  • Bachelor’s degree in Supply Chain, Logistics, Business or a related field is preferred.
  • 4-6 years of Sales Operations, Supply Chain, Logistics, Inventory Planning & Replenishment or otherelevant experience
  • Proficiency in Microsoft Office required
  • Proficiency in SAP preferred
  • Minimal travel required

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

  • Unquestionable business ethics and integrity
  • Robust Business Acumen
  • Strong analytical, planning, and organizational skills
  • Solid Understanding of accounting and financial concepts a plus
  • Highly motivated/ Driven/ Proactive approach to business needs
  • Continuous improvement mindset
  • Strong interpersonal & communication skills
  • Ability to adjust/react quickly to changes and changing priorities

WORK ENVIRONMENT

Comfortable working both independently and in a team environment, and must be able to work across functional boundaries

INTERNAL/EXTERNAL COMMUNICATION

This position requires the employee to communicate with external customers on a regular basis.

Equal Opportunity Employer - M/F/Disabled/Vet

Top Skills

Inventory Planning
Logistics
Sales Operations
Supply Chain
The Company
HQ: London
2,858 Employees
Hybrid Workplace

What We Do

We are Ascential. We believe today’s actions lead to tomorrow’s success.

We deliver specialist information, analytics and ecommerce optimisation for the world's leading consumer brands and their ecosystems.

Our world-class brands improve performance and solve problems by delivering immediately actionable information with visionary longer-term thinking across Digital Commerce, Product Design and Marketing. We also serve customers across Retail & Financial Services.

Our business units and brands:
- Digital Commerce: Flywheel Digital, Edge by Ascential, Yimian, Duo Zhun, Intellibrand, Perpetua, OneSpace, Spotlight, 4K Miles
- Product Design: WGSN, Coloro, Start by WGSN, Use Fashion
- Marketing: LIONS, MediaLink, WARC
- Retail & Financial Services: Money20/20, Retail Week, World Retail Congress

With more than 2,000 employees across five continents, we combine local expertise with a global footprint for clients in over 120 countries.

A career with us is fast-paced, exciting and full of opportunities to grow and develop.

With a range of world-class brands and a variety of departments that work collaboratively together towards a joint vision. Discover more about us and what an Ascential career can mean to you.

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