Sales Operations Analyst

Posted 9 Days Ago
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Charlotte, NC
Mid level
Other
The Role
The Sales Operations Analyst is responsible for supporting NA Major Appliances Sales Channels, managing customer orders and relationships while resolving supply chain issues and improving processes.
Summary Generated by Built In

Sales

Permanent

Job Description

This position provides support to all NA Major Appliances Sales Channels, with a primary focus on execution of factory direct (Make-To-Order) customer orders.  Individual is responsible for maintaining relationships with Sales Channels, Manufacturing Operations, Marketing/Merchandising, Transportation and Warehousing, Product Line, Sales & Operations Planning, and Supply Chain.  Role provides direction and support to multiple functions to resolve issues and conflicts that could impact customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide support to execute sales plans and fulfill customer orders according to company strategic goals and priorities.
  • Develop processes for cross functional communications in relation to transitions, order pull in and push outs, and transportation and warehousing issues
  • Manage supply and demand analysis and constraints based on factory allocations/production plans
  • Establish relationships with external customers, as needed
  • Respond to and resolve customer issues and requests with regard to order fulfillment and delivery
  • Develop, manage, and maintain daily, weekly, and monthly reporting, as requested by leadership
  • Work with Leadership and Sales teams on monthly allocation process
  • Perform ad hoc analysis as required
  • Support Cost To Serve analyses and improvements
  • Work with IT to develop new and streamlined processes from order to delivery
  • All other responsibilities as assigned

POSITION REQUIREMENTS 

  • Bachelor’s degree in Supply Chain, Logistics, Business or a related field is preferred.
  • 4-6 years of Sales Operations, Supply Chain, Logistics, Inventory Planning & Replenishment or otherelevant experience
  • Proficiency in Microsoft Office required
  • Proficiency in SAP preferred
  • Minimal travel required

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

  • Unquestionable business ethics and integrity
  • Robust Business Acumen
  • Strong analytical, planning, and organizational skills
  • Solid Understanding of accounting and financial concepts a plus
  • Highly motivated/ Driven/ Proactive approach to business needs
  • Continuous improvement mindset
  • Strong interpersonal & communication skills
  • Ability to adjust/react quickly to changes and changing priorities

WORK ENVIRONMENT

Comfortable working both independently and in a team environment, and must be able to work across functional boundaries

INTERNAL/EXTERNAL COMMUNICATION

This position requires the employee to communicate with external customers on a regular basis.

Equal Opportunity Employer - M/F/Disabled/Vet

Top Skills

MS Office
SAP
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The Company
Charlotte, NC
23,469 Employees
On-site Workplace
Year Founded: 1919

What We Do

Electrolux is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our brands, including Electrolux, AEG and Frigidaire, we sell approximately 60 million household products in approximately 120 markets every year. In 2020 Electrolux had sales of SEK 116 billion and employed 48,000 people around the world. For more information go to www.electroluxgroup.com.

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