PRUVenture Operations & Project Management Senior Manager

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

• PRUVenture is one of Agency distribution channels, with high volumes of sales and operation each day. In order to build compliance and firm stand of the team when operating, we need to be able to build effective methods in terms of operation risk and governance, at the same time, ensure clients’ good experience and genuine needs are met. The Operations & Project Management Senior Manager role is integral to monitoring and ensuring all OM and SOP of PRUVenture remains within mandatory constraints and legislation as appropriate, identifying the development needs of our executives to enable them to continue to grow PV in rounded shape and value added;
• The role holder will ensure the sales activities are conducted and documented in line with PVA policies and procedures as well as being compliant with respect to both local and external regulators, current legislation, Compliance and Departmental procedures.

Job Responsibilities:

• Identify business operational risks and provide timely control to consult Department head to sort them out.
• Periodically review and update OM, SOP and improve business operational model via initiatives.
• Through action, make sure the governance is well checked and compliant with regulation and PVA policies, procedure
• Coordinate with relevant stakeholders and team members to solve daily operational issue.
• Through remediation, if any, form up preventive actions to help the team operation effectively and under desired risk culture.
• Lead the team to improve premium collection via calls to clients and through that, explore business chances by cross selling, upselling.
• Deliver upon quantitative and qualitative key performance indicators, in line with PVA’s strategies and regulatory requirements, which are defined by Head of PRUVenture.
• Double check sales quality by random calls to clients and ensure customer experience is well deliverred.  
• Manage PruVenture Business Projects by monitoring the progress of project execution to ensure the effectiveness of the project implementation and to have the right modifications to catch with the business requirements from time to time.
• Monitor from end to end of the project implementation to ensure of fully compliance in all steps.
• Review and analyze the effectiveness of business model and resources efficiency to propose the new initiatives/ ideas to increase competitiveness of PRUVenture business in the market
• Responsible for leading, coaching, motivating, and developing a team
• Other tasks assigned by Line Manager

Job Requirements:

1. Qualifications:

• Bachelor’s Degree in Business Administration or Finance

2. Knowledge and skills:

• Skilled in Microsoft Office;
• Excellent listening, verbal, written, and interpersonal communication skills;
• Keen attention to detail;
• Good decision-making and problem-solving capabilities;
• Ability to multitask and successfully operate in a fast paced, team environment;
• Understanding of call quality and call coaching tools and methodology;
• Planning and organizing skills
• Risk based approach, while balance business growth.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.