Project Coordinator II

Job Description:

The Operations/Project Coordinator plays a vital role in facilitating and coordinating multiple cross-functional teams to ensure the smooth execution of day-to-day operations. This involves:

• Coordinating and liaising with various teams, including smart/remote-hands and IT-infrastructure facility providers using proprietary ticketing systems and web portals

• Managing tasks that vary in number, size, and complexity

To excel in this role, the ideal candidate should possess or be able to develop expertise in:

• Customer service

• Colo/DC/POP site access

• Smart hands requests

• RMAs (Return Merchandise Authorizations)

• Inventory management

• Equipment audits

• Shipping and similar logistics experience

Roles and Responsibilities:

• Work closely with the facility providers and Smart Hands to drive issue resolution.

• Coordinate with OEM hardware vendors to oversee RMA shipments to and from facilities.

• Assist with daily monitoring of the ticketing system and resolving at least 15-20 cases per day on average within defined Service Level Agreements (SLAs).

• Collaborate with Coordinators in the other global regions to ensure smooth start/end of shift handover, using a 24/7 follow-the-sun service.

• Collaborate with various regional teams for ticket resolution.

• Assist with identifying trends or recurring problems and escalate to team lead for resolution.

• Leverage Continuous Process Improvement techniques, updating documentation on process and procedures and introducing innovative ideas to improve service and operational efficiency.

• Assist with identifying and collaborating on new process improvement opportunities.

• Communicate effectively, maintain and establish a good rapport team and client.

• Assist with maintaining and monitoring ad-hoc project plans/schedules, work hours and expenditures.

• Attend and participate in client meetings as required.

• Work closely with Service Delivery Managers (SDMs) and Project Manager (FAPM) to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and Key Performance Indicators (KPIs), and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s Degree or equivalent from accredited college

• 2 - 4+ years minimum work experience in logistics, project coordination or similar

• Familiarity with Microsoft Excel, Word and Google Suite

• Excellent communication skills, both verbal and written

• Positive attitude and highly dependable

• Excellent customer-service skills

• Ability to work both within a team and independently

• Ability to multitask, triage, and prioritize workload in a fast-paced environment

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

• Must be able to work occasional weekend and holiday rotations

• Role is in-office, full-time, 5 days (40 hours) a week (typically M-F).

• Must live within a reasonable commute to Fremont, CA.

Preferred (but not required) experience and qualifications:

• Project Management certification(s) or course experience

• Curiosity to learn new things, including application of AI to improve productivity

• Interest in analytics, data, and process optimization

• Leadership potential

• Second language such as Spanish and/or Portuguese

Salary Range

$18.45 - $29.12 USD (Hourly)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law