CEQUENS is a leading AI-powered omnichannel communication solutions provider, empowering over 1,200 businesses worldwide with seamless, secure, and scalable communication technologies. As we continue to innovate and grow, we are looking for a talented and driven Product Researcher to join our dynamic team.
Job Overview:
The Product Researcher will play a critical role in understanding customer needs, market trends, and competitive landscapes. You will work closely with product managers, developers, and marketing teams to gather insights that drive product innovation and improvement. Your work will inform key product decisions, ensuring CEQUENS remains at the forefront of the communication technology industry.
Key Responsibilities:
• Market Analysis: Conduct research on market trends, emerging technologies, and competitive products within the Communication Platform as a Service (CPaaS) space.
• Customer Insights: Gather and analyze customer feedback, behavior, and pain points to inform product development.
• Competitive Benchmarking: Identify competitors' strengths and weaknesses to highlight CEQUENS’ competitive advantages and areas for improvement.
• Data Analysis: Leverage qualitative and quantitative research methods to analyze data from multiple sources and present actionable insights.
• Product Testing & Validation: Collaborate with the product development team to test and validate new features and functionalities through customer surveys, usability testing, and other research methodologies. • Cross-Functional Collaboration: Work closely with product managers, marketing, and sales teams to ensure research findings align with business goals.
• Reporting: Create detailed reports and presentations that clearly communicate research insights and actionable recommendations to stakeholders.
• Trend Identification: Stay updated on technological advancements in the fields of AI, communication platforms, and omnichannel solutions to suggest innovative ideas for product development.
Education:
• Bachelor’s degree in market research, product development, business, or a related field.
• A master’s degree is a plus.
Experience:
• 3-5 years of experience in product research, market research, or a related role, preferably in technology, telecommunications, or SaaS industries.
Skills:
• Strong analytical skills with the ability to interpret complex data and present clear insights.
• Proficiency in research tools and software (e.g., Google Analytics, SEMrush, SurveyMonkey, etc.).
• Familiarity with qualitative and quantitative research methods.
• Excellent communication and presentation skills.
• Ability to work collaboratively in a cross-functional environment.
• Understanding of CPaaS, SaaS, and communication technologies is a strong advantage.
• Personal Attributes: o Curiosity and passion for technology and customer behavior.
• Attention to detail and a problem-solving mindset.
• Strong time management skills and ability to handle multiple projects simultaneously
Top Skills
What We Do
CEQUENS is a multi-award-winning omnichannel communication solutions provider. We are on a mission to simplify customer engagement through our innovation-focused solutions engineered for customer-first organizations.
We support businesses with communication APIs, multichannel applications and connectivity solutions such as SMS, WhatsApp Business, voice, and multifactor authentication. Our product suite aims to solve our customers’ unique problems and cultivate deeper human connections between businesses and individuals in every market we play.
With 5 office locations and 128+ direct network connections, CEQUENS empowers more than 1000 businesses in over 107 countries with faster, better, and stronger communication fine-tuned to their industries. Our platform boasts a 99.96% uptime and is built on industry-leading security standards.
CEQUENS is an ISO-certified and a PCI DSS-compliant company, and has been rated as a Tier One A2P SMS solutions provider in ROCCO's A2P SMS Market Impact Reports 2023. It is also recognized as a Meta Business Partner as well as a value-added service provider for Microsoft Teams Phone and WhatsApp Business. Our vision is to become the most compelling partner for developers, startups, and enterprises looking for simple and meaningful ways to connect.
For more info, contact [email protected]
