The Customer Support Specialist serves as a liaison between the Service Support team and internal stakeholders, managing customer interactions and ensuring that requests are addressed per contracted SLAs. Responsibilities include incident management, service continuity, documentation, reporting, and maintaining world-class customer service.

Collaborate with cross-functional teams to enhance software performance and reliability through monitoring, automation, and incident response. Design automation tools, conduct scalability assessments, and contribute to the reliability engineering practices. Ensure adherence to SLIs, SLAs, and SLOs while improving system metrics and resolving incidents.

The Head of Partnerships at CEQUENS is responsible for developing and managing partnership strategies to drive sustainable revenue growth. This role involves identifying potential partners, negotiating contracts, and collaborating with internal teams to ensure alignment with business objectives. Additionally, representing the company at industry events and staying updated on market trends is essential.

The Software Architect will design and develop CPaaS and SaaS solutions in an agile environment, focusing on scalable and high-performance systems. Responsibilities include architectural alignment, microservices implementation, system security, team mentoring, and technology evaluation.

The Senior Sales Account Manager at CEQUENS focuses on nurturing client relationships, managing account retention and expansion, achieving sales targets, negotiating contracts, and gathering market insights to improve services. This role demands strong interpersonal skills and strategic thinking to meet client needs and maximize sales opportunities.

The Release Train Engineer (RTE) leads Agile Release Trains (ARTs) to ensure successful delivery of projects and programs. Responsibilities include coordinating PI planning, fostering continuous improvement, managing stakeholder communications, resolving risks, and reporting on ART performance. The RTE works closely with cross-functional teams to align technical objectives with business goals and support strategic planning.

The Marketing Operations Specialist will manage HubSpot Marketing and Sales Hub, optimize campaigns, improve workflows, analyze data for strategic insights, and ensure compliance with data regulations. This role requires collaboration with marketing and sales teams, overseeing lead management and CRM integration to enhance efficiency and conversion rates.

The Head of Sales will manage a team of Account Managers, develop and execute the sales strategy for the SaaS/CPaaS market in Saudi Arabia, drive new business growth across various sectors, build client relationships, oversee customer experiences, and utilize CRM tools for data-driven decision-making.

The Senior Content Marketing Manager at CEQUENS will create and manage digital content across various platforms, develop the content strategy, ensure editorial guidelines are met, and collaborate with teams to align content with marketing objectives. The role requires exceptional writing skills and a strong grasp of digital marketing strategies.

The Marketing Research Analyst conducts B2B market research, analyzes competitors and trends, calculates market size metrics, and provides actionable insights to support strategic marketing initiatives. Key responsibilities include data collection, report generation, and collaboration with cross-functional teams to align research insights with business goals.

The Business Development Representative will identify new business opportunities, generate leads through various platforms, and communicate with prospective clients about CEQUENS’ solutions. This role involves collaboration with the sales team, market analysis, and maintaining accurate records in the CRM system while achieving monthly targets.

The Record-to-Report Accountant manages the month-end and year-end closing processes, ensuring accurate financial reporting and general ledger integrity. This role involves preparing journal entries, reconciling accounts, supporting audits, and preparing financial statements while ensuring compliance with IFRS and GAAP standards.

The Customer Support Lead manages and guides the customer support team to maintain high-quality service. Responsibilities include monitoring support metrics, coaching team members, resolving customer inquiries, and ensuring adherence to procedures while promoting a customer-focused culture.