Performance Reporting Manager

Primary DetailsTime Type: Full time

Worker Type: Employee

Provides high quality reliable data and management decision making to offer stakeholders with timely and accurate updates, statistical analysis and management reporting. Responsible for developing Performance Reporting solutions for the GSSC.

Primary Responsibilities
• Strategy and Planning
•Provide thought leadership and direction for reporting as a critical practice within the GSSC and a as component of the Group Hub for Data & Analytics
•Understands and articulates the GSSC Data, Reporting and Analytics strategy and support function to internal and external stakeholders
•Participate in GSSC-wide strategic planning and coordinate planning for the assigned function
•Provides input into strategies and policies
•Develop and implement annual and long-term operating plans
•Plans and organizes function specific initiatives
•Participate in the operational function budgeting process
•Enforce good governance, processes and procedures
•Work with Divisional Data & Analytics Leads to deliver improved value by harnessing the power of data, reporting and analytics
•Support business performance through data driven decisions
•Assists the Divisional Data & Analytics Leads and Group Leadership in the delivery of reporting services and initiatives to remove duplication, drive cost efficiency and increase service level performance
•Ensure strategic relationship management between the GSSC and the Business/Analytics Partners
•Enforce service levels and ensure performance metrics are adhered to
•Policy, Process and Procedures
•Establish and implement appropriate program policies and procedures to enhance reporting as a practice that delivers value to the global QBE organization
•Ensures appropriate and effective reporting and change management frameworks are in place
•Establish process synergies across regional locations being supported
•Ensure compliance to relevant legislation
•Ensure Information Security policy adherence
•Advocate an effective risk and compliance culture by effectively designing and implementing procedures, with appropriate control evidence where appropriate
•Environmental Awareness/Customer Focus
•Builds and maintains strong and effective relationships with all internal and external stakeholders to ensure delivery of reports and analysis
•Presents and communicates the intent and outcomes aligned to initiatives and results/benefits effectively
•Provide timely, accurate information to internal stakeholders to develop and maintain a “no surprises” operating environment
•Formalize knowledge sharing with business partners
•Provide input on implemented programs/campaigns
•Create operating transparency
•Deliver timely, accurate and relevant reports and analysis
•Increase GSSC’s credibility within the QBE community through participation in committees, task forces and events
•Regularly research industry standards and practices to stay on top of the latest trends, tools and policy
•Technical Performance
•Serve as the primary thought leadership resource for reporting within the GSSC and the Group Hub for Data & Analytics
•Provide insight, advice, and guidance to leaders within the Reporting Tower
•Implement the Reporting Tower’s program policies and procedures
•Implement strategy and leverage GSSC talents and capabilities within the operating unit
•Use technology and cutting edge reporting methodologies to simplify and speed up processes
•Leverage on best practices across all regions served
•Champion the operative sustainability of the Reporting Tower
•Performs analysis to understand requirements, data, mitigating factors and alternative approaches
•Prepares structured reports, interpreting complex material for internal and external clients
•Produces high quality presentations for board, management committees and other forums
•Ensures frequent and accurate communication to identified stakeholders
•Proactive engagement of technical subject matter experts both internally and externally
•Challenge the team to perform above and beyond expectation
•Ensure QBE utilizes the best practice
•People Management
•Maintain a “can do” operating culture that encourages ONEQBE values while helping to develop QBE’s reputation within the industry as an Employer of Choice and GSSC’s internal reputation within QBE as a premier provider of consistent excellent value-add service
•Attract, develop, and retain a high quality workforce with the knowledge, skill, and will to deliver excellent outcomes
•Partner with HR Business Partners to utilize intelligent recruiting practices and develop and implement competency testing programs
•Fully utilize the Employee Value Proposition programs
•Promote individual accountability through performance management program (PMP) approach that aligns personal performance objectives with strategic performance
•Define clear career paths across the Reporting Tower
•Proactively leads a number of teams and manages workloads across the teams
•Fosters teamwork through recognition and appreciation contributions
•Provides support and contribution to other departments
•Provides support to the Group and Divisional Data & Analytics Leads
Required Education
• Bachelor's Degree or equivalent combination of education and work experience
Required Experience
• 10+ years relevant experience
Preferred Competencies/Skills
• High level problem solving and analytical skills
•Innovative
•Strong management skills
•Adept at handling multi-functional teams
•Agile in the workplace
•Strong change management skills with the ability to instigate and drive improvements across a range of disciplines.
•Excellent presentation, verbal, and written communication skills
•Strong interpersonal and communication skills to build and maintain relationships at all levels with internal and external customers
•Ability to manage senior stakeholder expectations
•Effective in planning and forecasting
•Sound commercial judgment
•Deep technical knowledge in various reporting and analytics tools such as Database Management, SQL, Power BI SAS, , Tableau, Qlikview etc.
Preferred Experience
• Bachelor’s degree preferably in statistics, mathematics or economics
•At least 10 years’ experience in data, reporting, analytics leadership role
•Solid experience in analyzing requirements and performing business impact analysis
•Solid experience in designing, implementing and supporting reporting solutions
•Solid experience in presenting reports and analysis to senior stakeholders
•Significant experience in managing large teams and complex/diverse business units
Preferred Knowledge
• Substantial shared services technical knowledge and skills across all regions served
•Working knowledge of the insurance and reinsurance business
•Advanced knowledge in business performance reporting, finance, HR, procurement marketing and statistical analysis
•Knowledge of Project Management Methodology
•Knowledge of organizational change structures and change management approaches
•Knowledge of IT, data and information architectures aligned to data, reporting and analytics
QBE Cultural DNA
• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
•We are customer-focused
•We are technical experts
•We are inclusive
•We are fast-paced
•We are courageous
•We are accountable
•We are a team
•All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices
US Only - Disclaimer
• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Global Disclaimer
• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

How to Apply:

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Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.