TransUnion's Job Applicant Privacy Notice
What We'll Bring:
The Consumer Operations Representative is responsible for addressing consumer requests and concerns in the Back-Office, Walk-in, Email, and Call Center channels.
What You'll Bring:
- Ensure that all Consumer Credit Report requests are attended and responded to within the Service Level Agreement.
- Ensure that all other related D2C tasks are carried out in accordance to TransUnion's Compliance requirements-- logging and tracking of consumer requests, reviewing of documents, updating the tracker, reconciling payments, and issuance of consumer credit reports
- Create and Facilitate Consumer Relations policy and procedure, user documentation, scripts, and Standard Operating Procedures.
- Work with vendors to ensure timely resolution of consumer disputes, complaints, and escalations
- Work with the Operations Dispute Team and Data Furnishers to close disputes concerns raised by consumers
- Ensure adherence of TAT for all consumer operations related processes
Impact You'll Make:
- Bachelor's Degree in appropriate field of study and equivalent work experience
- 2 years of experience in consumer operations, customer service, banking, or BPO domain
- Familiarity with Microsoft Office Suite - Word, Excel, PowerPoint, etc
- Ability to create reports and dashboard which can be shared internal & external audience
- Excellent written and verbal communication skills with experience in working with cross-functional teams.
This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.
TransUnion Job Title
Rep I, Consumer Operations Support
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
