Logistics Lead Support

We are hiring a Logistics Lead Support to join our team in the Netherlands. Main Locations of this role will be in our warehouses in Venray and Roermond.

Let's talk about the role:

The Logistics Lead Support is the point of contact for our Regional European Operation (ECW), responsible for developing, implementing, and supervising process in our ECW, complying with Customer and Quality/Regulatory requirements. Lead the European Commercial Operations teams in the development, optimization and maintenance of European Value Added Service activity and supports Design Authorities and QA team in the management of rework activities in ECW and coordinates the related activities.

This role manages the daily activity from inbound to storage and to outbound in the outsourced Regional European Operation in Venray and Roermond and collaborate with the team leaders of the 3rd party logistics provider.

This role has a centralized focus and requires a broad-based view of supply chain. It also has a high importance in Europe and is a major player in the actions undertaken to improve and personalize the services provided to ResMed customers and to turn that into competitive advantage.

In addition, as Logistics Lead Support, you will be responsible for securing ResMed´s operative ability to deliver devices and supplies on time at all relevant customers and patients touchpoints. This includes managing projects and close collaboration with numerous interfaces such as ResMed’s agile product team and IT organization, Customer & Technical Service, Commercial, Purchasing, Finance and Quality Management.

Let’s talk about responsibilities:

• Implementation of the EMEA Logistic Strategy.
• Standardize ways of working according to EMEA Logistics Strategy.
• Act as Single Point of Contact for key topics related to ECW operations (e.g. Sales Operations, Customer Service, IT, Service Provider, among others).
• Work with Logistics EMEA in setting priorities and ways of working for ECW operations inclusive of transportation.
• Builds collaborative work environment with the Commercial Operation team and other critical Stakeholders.
• Supports designs, Implements, and ensures the compliance of processes at ECW and Transportation.
• Support the definition Valued Added Services for operations, acting as liaison between 3PL (inclusive of Transport Providers) and ResMed.
• Support ResMed Manufacturing teams to implement rework activity in Europe when needed
• Develop KPIs and metrics to evaluate activities related to ECW and conduct associated improvements.
• Identify improvements opportunities in Sustainability.
• Identification and exploitation of cost saving potentials.
• Develop and implement local logistics budget monitoring, planning & forecasting.
• Ensuring high service standards with excellent customer experience.
• Realizing continuous process improvement & automation.
• Accompanying company-wide projects with operational expertise.
• Be the interface between all global ResMed departments and outsourced logistics activities in Regional European Operation.
• Identify and manage improvements of processes in ECW which relates to ResMed activities
• Identify and address root cause of upcoming issues in the processes without impacts to customer orders.
• Lead and drive European projects by engaging with the Business Excellence program and being the point of contact and/or SME for the operations at ECW
• Leading and developing the onsite team.

Let’s talk about qualifications and experience:

• Bachelor of Science in Engineering / Operations / Supply Chain Management is preferred
• Great level of business English, both written and spoken
• Experience in project management with / for multi-cultural and matrix teams
• Experience in Medical Industry or outsourced warehouse environment
• Strong affiliation with transportation is preferred
• Advanced skills in Excel, power point.
• Autonomous and in priorities
• Ability to translate business requirements into standardized and optimized processes, including knowledge in Lean Manufacturing, 6 Sigma, Kanban, 5S
• Ability to create original concepts, to model processes, and to think creatively and beyond constraint.
• Ability to lead projects and teams and collaborate and/or follow in a team environment.
• Excellent analytical and communication skills.
• Demonstrated experience in business process improvements and/or project management.
• Ability to communicate effectively and build and maintain positive relationships
• Constantly seeking to improve performance.
• Recognizes that focusing on service delivery is a critical factor in business success.
• Tableau, Oracle, BI reports.

Additional information: 

• At Resmed, all employees benefit from a bonus plan, the percentage of which depends on your position within the organisation.
• Working from home flexibility occasionally
• You also have access to a referral bonus and to ResMed's preferred shareholding programme
• Competitive benefits (Pension, Long-Term Illness Protection, Health Insurance...)

Ok, so what's next ?

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.