At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the LifeWe offer you a position where you contribute to the company strategy in the areas of customer experience, operational leverage & continuous improvement by acting as a responsible, accountable partner with a high commitment towards our customers. The challenge is getting to know processes and contribute to best-in-class process flows, customer experience, satisfied employees and the highest quality standards.
To be successful in this role, you are a pro-active team player with a distinct drive for execution and results. You have a strong focus on customer satisfaction and are able to build lasting relationships with colleagues in other departments and disciplines. Managing several operational tasks and projects at once poses no problem for you.
Responsibilities may include the following and other duties may be assigned:
- Provide a professional level of support by applying a broad knowledge of Medtronic processes, tools and policies focusing on Outbound
- Ability to monitor product and information flows as well as resolving issues in an efficient, compliant and effective way to ultimately strive for the highest level of customer experience
- Order monitoring, resource planning and people management for the daily delivery and shipment flows, handle all incoming e-mails and dealing with special requests
- Effective issue resolution and communication towards the supporting teams which includes performing root cause investigation, coordinate issues with other teams, have attention for detail, and a high-quality focus
- Build close working relationships with our crew of operators and supporting teams as well as other internal departments
- A mix of operational leadership, communication and continuous improvements skills in the delivery of service and support of the Outbound processes.
Required Knowledge and Experience:
- HBO work and thinking level and 3+ years of experience in a dynamic environment, preferably in logistics or production
- Fluent in Dutch & English and clear communication skills to employees, leaders as multiple stakeholders
- Influencing, convincing and motivating skills
- Ability to drive deadlines, KPI targets, & compliance and to prioritize, plan and execute to the best of the company
- Ability to manage multiple priorities simultaneously and to make decisions and take swift actions.
Experience with Lean Six Sigma, excellent Excel and PowerPoint skills and experience within a medical device environment are considered advantages in this role.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
Top Skills
What We Do
Medtronic is a global healthcare solutions company operating in approximately 160 countries. We are committed to improving lives through our medical technologies, services, and solutions.
Since our beginning, 60 years ago, our Mission has remained the same: to alleviate pain, restore health, and extend life for people around the world. The Mission is our ethical framework and inspirational goal guiding our day-to-day work. It reminds us that our efforts are transforming millions of lives each year.
To meet the needs of patients and healthcare professionals around the globe, we operate from more than 370 locations in approximately 160 countries.
