About Agero:Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Role Description and Mission:
The Lead Business Analyst will be at the forefront of driving strategic decision-making by delivering impactful, data-driven insights to guide business leadership across the insurance line of business. By combining expert SQL skills and business acumen, this role will bridge the gap between complex business needs and innovative technical solutions. The ideal candidate will excel in data analysis, reporting, and process optimization, with a proven ability to translate intricate data into clear, actionable insights that resonate with executive stakeholders and inspire transformation.
Key Outcomes:
- Data and Business Partnership: Collaborate with business leaders to understand their goals and challenges, developing tailored data products to address their needs.
- Reporting and Data Management: Own and build a comprehensive Reporting Catalog, standardizing business reports for consistency across the organization.
- SQL and Data Analysis: Develop, maintain, and optimize SQL queries to generate meaningful reports, analyzing business performance and identifying trends.
- Insight Communication: Distill complex data insights into actionable recommendations and clearly present findings to business leaders, including supporting documentation.
- Data Product Development: Design and deliver data-driven products that directly contribute to achieving revenue and margin targets for the business.
- Automation and Efficiency: Automate existing reports and file transmissions, reducing manual effort, errors, and improving overall efficiency.
- Collaboration with Data Engineers: Work closely with data engineers to ensure that the developed data products are high-quality and meet the business requirements.
- Dashboard Creation: Develop and maintain a suite of dashboards that help stakeholders easily track key performance indicators and make data-driven decisions.
- Process Optimization: Identify opportunities for streamlining business processes (e.g., dispatch, billing, service delivery) to drive operational efficiency and improve response times.
- Customer Experience Focus: Identify customer journey pain points and propose data-driven improvements to enhance customer satisfaction and loyalty.
Skills, Education and Experience:
- Education: Bachelor's degree, preferably in a technical or business-related field, or equivalent work experience.
- Experience: 5+ years of experience in an analytical role with a strong focus on data analysis, SQL, and reporting. Prior experience in the insurance industry is a plus.
- Technical Proficiency: Advanced SQL skills and familiarity with data visualization and business intelligence tools. Experience with Sigma is a plus.
- Analytical Skills: Ability to deeply analyze data, identify trends, and drive insights that improve business outcomes.
- Business Acumen: Strong understanding of customer behavior, and key metrics impacting profitability and operational efficiency.
- Customer-Centric: Understands customer pain points and advocates for solutions that enhance the customer experience and business success.
- Problem Solving: Creative problem solver with a passion for turning data into actionable insights that positively impact the business.
- Project Management: Proven experience managing projects, setting priorities, and delivering high-quality results within deadlines.
- Communication Skills: Excellent communication and presentation abilities, capable of conveying complex data insights to non-technical stakeholders at all organizational levels.
Hiring In:
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United States: AZ, CA, FL, GA, NH, IL, KY, MA, MI, NC, NM, TN, VA
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Canada: Province of Ontario
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Actual salaries may vary and may be above or below the range presented based on various factors, including, but not limited to, work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
National Pay Range
$75,000—$125,000 USD
D, E & I Mission & Culture at Agero:
We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.
The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.
Agero Benefits Summary
At Agero, we are committed to supporting our associates by providing a comprehensive benefits package designed to promote well-being, personal growth, and financial security. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.
To review Agero's privacy policy click the link: https://www.agero.com/privacy.
***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact [email protected].
***Agero communicates with candidates via text for matters related to submitted applications, questions, and availability for interviews. If you prefer not to receive texts, you can contact Agero's recruiting team directly at [email protected].
***In compliance with applicable regulations, we confirm this posting is for a current vacant position.
Top Skills
What the Team is Saying
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What We Do
Agero is a leading provider of driver assistance, accident management, consumer affairs support and connected vehicle services for stakeholders across the automotive industry, including the world’s largest automakers, auto retailers, insurers, rideshare providers and other brands.
As the driving force behind mobility support throughout all points in the vehicle ownership journey - from purchase to maintenance and breakdown to resell or trade in - we deliver a suite of powerful, innovative services and technology solutions that enable our 100+ clients to provide their drivers with enhanced communication, safety, and convenience for whatever their vehicle need.
Why Work With Us
Our associates are heroes: our work is directly impacting the lives of 12M+ people each and every year, providing them with safety, transparency, convenience and peace of mind at moments when they need it most. This focus on helping others at every turn flows through our entire organization, across offices and remote locations.
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Agero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Balancing work and life is a priority and productivity looks different for everyone. Our hybrid policy allows employees to work however they work best
