About Agero:Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
POSITION SUMMARY:
The Strategic Sourcing Manager’s primary responsibility is ensuring organizational effectiveness by managing the sourcing/procurement needs of the business including hardware, software, SaaS, Cloud, as well as other industries/needs support departments across the enterprise. Working with our suppliers and VARs, manage onboarding new suppliers, track and ensure timely renewal processing allowing enough advance time prior to renewal for the business to make decisions (renew/don’t renew). Negotiate with suppliers to ensure Agero receives the best terms & conditions, pricing, and entitlements possible given the relationship.
KEY OUTCOMES:
- Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.
- Works with teams comprised of employees, managed services, and vendor partnerships
- Liaison between Agero’s internal business partners, our suppliers and VARs, as well as Agero’s Legal and Accounting teams.Tracks and updates corporate Computer Expense and Capital budgets working directly with the Director of Infrastructure and Accounting.
- Oversees PO / procurement financial management process ensuring all necessary authorizations are received as needed.
- Support with the management and processing of Strategic Sourcing intake requests (phones, HW, SW & Services).
- Working with the TSS team to monitor HW inventory levels and help determine purchasing needs.
- Negotiating agreements and all related business terms and fees.
- Preparing and processing purchase orders.
- Maintaining records of all transactions, purchase orders, in order to update internal tools (Jira tickets, contract repository, renewals matrix)
- Building and maintaining positive, long-term relationships with stakeholders and third-party vendors
- Supports with any vendor issues/disputes
JOB SPECIFICATIONS & ROLE BASED COMPETENCIES - KNOWLEDGE, SKILLS AND ABILITIES:
EDUCATION: Bachelor’s degree or equivalent experience
EXPERIENCE: 3-5 years related experience. Experience sourcing/procurement. Experience managing vendor relationships.
ROLE BASED COMPETENCIES (KNOWLEDGE, SKILLS & ABILITIES):
- Service Orientation & Internal Customer Focus: Demonstrates a strong commitment to understanding and meeting the needs of internal stakeholders, fostering a service-driven environment that aligns with business goals.
- Strategic Decision-Making: Exhibits strong judgment and the ability to make informed, timely decisions based on comprehensive analysis, balancing business needs with supplier capabilities.
- Advanced Problem Solving: Adept at identifying complex challenges and developing innovative solutions that improve operational efficiency, supplier performance, and procurement processes.
- Agility and Adaptability: Thrives in a fast-paced environment, adjusting to shifting priorities while maintaining focus on strategic goals and delivering results in a timely manner.
- Results-Driven Performance: Demonstrates a keen focus on outcomes, ensuring cost-effective and efficient sourcing solutions that align with the company's financial and operational objectives.
- Collaborative Leadership & Teamwork: Builds strong relationships with cross-functional teams and external partners, fostering an atmosphere of collaboration and shared responsibility for success.
- Effective Interpersonal Communication: Skilled in fostering open and transparent communication with both internal teams and external stakeholders, ensuring clear expectations and mutual understanding.
- Stakeholder Engagement & Communication: Demonstrates the ability to effectively inform and engage various stakeholders, ensuring they are updated on key developments, timelines, and sourcing decisions.
- Technical Proficiency: Highly skilled in utilizing office software, including Excel, Word, Outlook, and Access, to manage data, develop reports, and support procurement and sourcing activities.
- Supplier & Vendor Management: Possesses strong experience in managing vendor relationships, ensuring alignment with the organization’s strategic goals and negotiating favorable terms for products, services, and contracts.
- Budget Management & Financial Oversight: Experienced in developing, tracking, and managing budgets, ensuring alignment with business objectives, and maintaining financial discipline across sourcing and procurement activities.
- Fast-Paced Environment Expertise: Comfortable operating in high-pressure environments, remaining effective while managing competing priorities, tight deadlines, and evolving project scopes.
- Collaborative Style: Demonstrates a people-focused approach that encourages teamwork, welcomes feedback, and fosters a culture of collaboration and commitment to achieving shared goals.
- Multi-perspective Analytical Thinking: Approaches challenges with a holistic viewpoint, considering multiple perspectives to make well-rounded decisions that benefit the organization and its stakeholders.
Hiring In:
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United States: CA, AZ, FL, GA, NH, IL, KY, MA, MI, NC, NM, TN, VA
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Canada: Province of Ontario
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
National Pay Range
$66,000—$105,000 USD
Diverse Workforce and Inclusive Culture at Agero:
We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients’ relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.
The road to positive change starts inside Agero. In celebrating each other’s differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.
Agero Benefits Summary
At Agero, we are committed to supporting our associates by providing a comprehensive benefits package designed to promote well-being, personal growth, and financial security. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.
To review Agero's privacy policy click the link: https://www.agero.com/privacy.
***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact [email protected].
***Agero communicates with candidates via text for matters related to submitted applications, questions, and availability for interviews. If you prefer not to receive texts, you can contact Agero's recruiting team directly at [email protected].
***In compliance with applicable regulations, we confirm this posting is for a current vacant position.
Top Skills
What the Team is Saying
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What We Do
Agero is a leading provider of driver assistance, accident management, consumer affairs support and connected vehicle services for stakeholders across the automotive industry, including the world’s largest automakers, auto retailers, insurers, rideshare providers and other brands.
As the driving force behind mobility support throughout all points in the vehicle ownership journey - from purchase to maintenance and breakdown to resell or trade in - we deliver a suite of powerful, innovative services and technology solutions that enable our 100+ clients to provide their drivers with enhanced communication, safety, and convenience for whatever their vehicle need.
Why Work With Us
Our associates are heroes: our work is directly impacting the lives of 12M+ people each and every year, providing them with safety, transparency, convenience and peace of mind at moments when they need it most. This focus on helping others at every turn flows through our entire organization, across offices and remote locations.
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Agero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Balancing work and life is a priority and productivity looks different for everyone. Our hybrid policy allows employees to work however they work best
