About Agero:Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Role Description and Mission:
The Lead Data Analyst plays a pivotal role in leading data-driven initiatives within the organization, bridging the gap between raw data and strategic insights. This position operates with a high level of autonomy, responsible for dissecting complex datasets to uncover trends, patterns, and actionable insights that inform critical business decisions. Collaborating closely with internal stakeholders across various departments, this person ensures that data insights are translated into tangible strategies that enhance operational efficiency and drive business growth.
Key Outcomes:
- Product Analytics & Experimentation: Lead the development of robust analytics and data science solutions to optimize decision-making processes across product lifecycle stages. Conduct rigorous A/B testing and experimentation to evaluate product features, user experiences, and pricing strategies. Analyze results to provide actionable insights that inform iterative improvements and drive conversion optimization. Additional focus areas include analyzing product performance metrics, customer segmentation strategies, and market trends to drive informed product development and enhancement strategies.
- Performance Monitoring: Design and maintain real-time dashboards that monitor key performance indicators (KPIs), conducting in-depth performance analyses to identify trends, anomalies, and areas for improvement. Provide recommendations to support both operational efficiency and strategic initiatives.
- Insight Generation: Leverage quantitative analysis and data storytelling to uncover actionable insights that drive business growth. By deeply understanding marketplace dynamics, customer behaviors, and emerging trends, you will empower business and product leaders to make data-driven decisions. Translate complex data into clear, compelling narratives that inspire innovation and continuous improvement.
- Advanced Analytics: Utilize advanced statistical and machine learning techniques to develop analytical models that deepen understanding of customer behavior patterns, enhance operational efficiencies, and uncover insights into market dynamics. Collaborate closely with senior leadership to translate findings into actionable strategies and initiatives.
- Cross-Functional Collaboration: Partner effectively with teams across Product Management, Engineering, Marketing, Sales, and other departments to prioritize and execute data-driven projects. Serve as a key advisor and subject matter expert on data analytics methodologies and best practices, ensuring alignment of analytical efforts with organizational goals and objectives.
Skills, Education, & Experience:
Education: Bachelor’s or Master’s degree in Data Science, Statistics, Computer Science, Mathematics, or a related technical field.
Experience: 8+ years of experience in data analytics, business analytics, consulting, or related roles.
Technical Skills:
- Proficiency in querying, analyzing, and visualizing large datasets using SQL, Python, R, and data visualization tools (e.g., Sigma, Tableau, PowerBI).
- Experience with cloud data platforms such as GBQ, Snowflake, or Redshift.
- Strong understanding of statistical techniques (e.g., Regression, A/B Testing, Causal Inference) and their application in business contexts.
- Familiarity with machine learning algorithms, natural language processing (NLP), and advanced analytics techniques.
Communication: Excellent communication and presentation skills, with the ability to convey complex data insights to non-technical stakeholders.
Problem-Solving: Strong analytical and problem-solving skills, capable of translating business requirements into actionable analytical solutions.
Project Management: Demonstrated ability in project and task management, attention to detail, and the ability to work independently, as well as part of a team.
Preferred Qualifications:
- Experience with big data technologies (e.g., Hadoop, Spark) and distributed computing frameworks.
- Knowledge of data engineering processes, including ETL (Extract, Transform, Load).
- Familiarity with cloud platforms such as AWS or Azure.
- Previous experience in a technical role at a top-tier professional services or leading technology company.
Hiring In:
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United States: AZ, CA, FL, NC, IL, KY, MA, MI, NM, TN, GA, and VA
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Canada: Province of Ontario
- #LI-REMOTE
Meet the hiring manager: Soumya Braganza, Director Data and Analytics
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
National Pay Range
$110,000—$150,000 USD
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
Top Skills
What the Team is Saying
What We Do
Agero is a leading provider of driver assistance, accident management, consumer affairs support and connected vehicle services for stakeholders across the automotive industry, including the world’s largest automakers, auto retailers, insurers, rideshare providers and other brands.
As the driving force behind mobility support throughout all points in the vehicle ownership journey - from purchase to maintenance and breakdown to resell or trade in - we deliver a suite of powerful, innovative services and technology solutions that enable our 100+ clients to provide their drivers with enhanced communication, safety, and convenience for whatever their vehicle need.
Why Work With Us
Our associates are heroes: our work is directly impacting the lives of 12M+ people each and every year, providing them with safety, transparency, convenience and peace of mind at moments when they need it most. This focus on helping others at every turn flows through our entire organization, across offices and remote locations.
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Agero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Balancing work and life is a priority and productivity looks different for everyone. Our hybrid policy allows employees to work however they work best
