The Help Desk Technician is responsible for supporting the installation, configuration, and maintenance of the organization’s server environment, resolving technical issues, administering user accounts, and providing technical support. They perform system backups, manage file and print services, and assist in software rollouts.

The Performance Manager at Agero is responsible for creating and managing service delivery strategies in their assigned regions. Key responsibilities include improving performance metrics, enhancing customer satisfaction, training service providers, and analyzing regional delivery performance.

The Senior Operational Excellence Specialist will enhance service quality and reduce operational costs at Agero by conducting data analysis, executing improvement initiatives, and fostering a culture of Operational Excellence within the organization. Key responsibilities include delivering impactful insights through analytics, leading process improvements, supporting cross-functional teams, and managing standard documentation to ensure sustainable practices.

The Senior Client Success Manager is responsible for managing relationships with insurance clients, ensuring service excellence, and overseeing financial performance. They will engage with cross-functional teams to meet client needs, deliver business reviews, and advocate for client interests within the company.

The Senior Data Scientist will innovate in operations performance, forecasting, and data analysis for dispatching efficacy. Responsibilities include managing end-to-end data science projects, validating results, and communicating insights effectively to various stakeholders.

The Senior Accountant - Data Analytics will handle daily and monthly accounting transactions, ensure accuracy of financial data, support month-end close and audits, conduct trend analyses, drive process improvements, and develop dashboards for financial reporting. Collaboration across teams to resolve discrepancies and enhance operational efficiencies is also key in this role.

A Data Engineer will design and maintain data infrastructure for analytics and machine learning, focusing on data quality and efficient data models. Responsibilities include developing ETL pipelines, cloud cost optimization, data architecture, coding, and cross-functional collaboration.

The Senior Data Engineer will design, build, and maintain the core data infrastructure for analytics and machine learning, focusing on optimizing data management processes, ensuring data quality and reliability, and developing scalable data models. Responsibilities include managing ETL pipelines, data modeling, coding in Python and SQL, cloud cost optimization, and collaborating with cross-functional teams.

The Data Analyst at Agero drives data-centric initiatives, analyzing complex datasets to provide actionable insights for business strategies. Responsibilities include product analytics, performance monitoring, and collaborating with cross-functional teams to enhance operational efficiency and foster growth.

The Lead Business Analyst will leverage SQL skills to provide data-driven insights that inform strategic decision-making in the insurance domain. Responsibilities include developing reports, optimizing data processes, creating dashboards, and collaborating with data engineers.

The Lead Business Analyst will provide data-driven insights for strategic decision-making in the automotive sector, collaborating with business leaders, managing data products, optimizing processes, and enhancing customer experience through clear communication and actionable recommendations.

As a Total Case Specialist, you will address complex customer cases related to automotive brands, assist with warranty coverage, troubleshoot technical issues, and provide support for vehicle subscription services. Focused on empathy, your role includes resolving complaints and ensuring customer satisfaction while managing high-volume calls effectively.