Search the 7 jobs at Agero

As a member of the Agero call center talent community, you will provide customer support, solve problems, and enhance your communication skills. This role allows for personal and professional development in a dynamic, team-oriented environment.

The Data Analyst transforms raw data into insights that inform business strategies. Responsibilities include product analytics, conducting A/B testing, designing dashboards to monitor KPIs, generating insights through quantitative analysis, and collaborating with cross-functional teams to execute data-driven projects.

The Senior Data Scientist role at Agero focuses on leveraging statistical analyses and predictive modeling to enhance operational performance and customer satisfaction in dispatch services. This involves end-to-end project participation, from data exploration to result communication with various stakeholders.

The Senior Client Success Manager will lead client-facing activities for insurance clients, ensuring growth, profitability, and satisfaction. Responsibilities include managing partnerships, overseeing financial performance, influencing internal stakeholders, and delivering insights based on key performance indicators.

The Mobile Test Automation Engineer will develop and maintain automation frameworks and scripts, execute high-quality automation tests for mobile and web applications, write test plans, collaborate with cross-functional teams, and ensure robust testing coverage. They will also contribute to sprint planning and estimate work effectively.

The CCaaS Architect is responsible for designing and implementing cloud-based contact center solutions, managing infrastructure, and ensuring scalability and reliability. This role involves collaboration with cross-functional teams, automation of provisioning using Terraform, and monitoring the performance of contact center solutions to optimize customer experiences.

As a Customer Care Specialist at Kia Care, you will support customers through complex inquiries, warranty issues, and technical support, focusing on empathetic communication and effective problem-solving to enhance customer satisfaction.