Invoice To Cash Representative

JOB FUNCTION 

• GBS (Global Business Services) supports multi-level function services with common governance and consistent management framework. Manages global process standards and common systems to improve services and cost efficiency. 

• Order To Cash (O2C) is a set of business processes that involve receiving and fulfilling customer requests for goods. 

• Invoice to Cash (I2C) within GBS integrates business applications: accounts receivable, cash collection, cash application and related business processes. 

• Proactively manages outstanding invoices for assigned accounts of a given region to ensure payment before due date. 

• Interacts with and supports internal stakeholders: Cash Application, Credit Management, O2D (Order to Delivery), MPS (Managed Print Services), O2R (Onboarding to Resolution), sales, customer service in reconciling accounts. 

• Supports the company in optimizing the cashflow, the financial transactions and systems by performing reconciliation of payments and customer accounts. 

• Communicates discrepancies and risks to management team, identifies recurring delinquent customers. 

• Strengthens and grows relationships with clients by communicating regarding past-due accounts. 

• Assist in streamlining the accounts receivable process by identifying areas for performance improvement. 

The Invoice to Cash (I2C) representative: 

• Proactively monitors and collects accounts receivable by contacting clients via email and/or phone before due date. 

• Sends aging statement, invoice copies and other documents needed by customers to process payment, initiates conference calls with customer’s A/P to discuss account status or any issues on the account. 

• Communicates payment remittance details to Cash Application to apply payments accordingly. 

• Ensures that any payment delays are escalated accordingly through the established escalation process and following the dunning process. 

• Provides accurate information for forecasting purposes and in historical reports applying proper root-cause analysis. 

• Investigates issues in order to provide the most appropriate solution to address them. 

• Coordinates with internal teams on invoicing issues and concerns, ensures that these are resolved timely. 

• Makes sure that delinquent items are cleared in a timely manner, especially those that are aging (over 90 - over 180 days) 

• Responsible to provide accurate information in Credit Block Reports to Credit Management team in order to release order from credit block. 

• Verifies any unapplied cash on the account and applies it correctly. 

• Ensures that defined Service Level Agreements (SLAs) are met in the performance of collection and account management activities;  

• Contributes to delivering defined I2C Key Performance Indicators (KPIs)