Responsibilities :
JOB FUNCTION
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GBS (Global Business Services) supports multi-level function services with common governance and consistent management framework. Manages global process standards and common systems to improve services and cost efficiency.
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Order To Cash (O2C) is a set of business processes that involve receiving and fulfilling customer requests for goods.
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Invoice to Cash (I2C) within GBS integrates business applications: accounts receivable, cash collection, cash application and related business processes.
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Proactively manages outstanding invoices for assigned accounts of a given region to ensure payment before due date.
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Interacts with and supports internal stakeholders: Cash Application, Credit Management, O2D (Order to Delivery), MPS (Managed Print Services), O2R (Onboarding to Resolution), sales, customer service in reconciling accounts.
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Supports the company in optimizing the cashflow, the financial transactions and systems by performing reconciliation of payments and customer accounts.
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Communicates discrepancies and risks to management team, identifies recurring delinquent customers.
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Strengthens and grows relationships with clients by communicating regarding past-due accounts.
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Assist in streamlining the accounts receivable process by identifying areas for performance improvement.
ROLES, RESPONSIBILITIES AND AUTHORITY
The Invoice to Cash (I2C) representative:
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Proactively monitors and collects accounts receivable by contacting clients via email and/or phone before due date.
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Sends aging statement, invoice copies and other documents needed by customers to process payment, initiates conference calls with customer’s A/P to discuss account status or any issues on the account.
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Communicates payment remittance details to Cash Application to apply payments accordingly.
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Ensures that any payment delays are escalated accordingly through the established escalation process and following the dunning process.
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Provides accurate information for forecasting purposes and in historical reports applying proper root-cause analysis.
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Investigates issues in order to provide the most appropriate solution to address them.
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Coordinates with internal teams on invoicing issues and concerns, ensures that these are resolved timely.
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Makes sure that delinquent items are cleared in a timely manner, especially those that are aging (over 90 - over 180 days)
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Responsible to provide accurate information in Credit Block Reports to Credit Management team in order to release order from credit block.
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Verifies any unapplied cash on the account and applies it correctly.
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Ensures that defined Service Level Agreements (SLAs) are met in the performance of collection and account management activities;
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Contributes to delivering defined I2C Key Performance Indicators (KPIs)
EDUCATION & EXPERIENCE
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University or college degree
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2 years work experience in accounts receivable/finance/accounting function
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Fluent in English and German (any additional language is an advantage)
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Solid MS Office knowledge
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Experience with SAP / Power BI is an advantage
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