Invoice To Cash Representative (German)

JOB FUNCTION

• GBS (Global Business Services) supports multi-level function services with common governance and consistent management framework. Manages global process standards and common systems to improve services and cost efficiency.
• Order To Cash (O2C) is a set of business processes that involve receiving and fulfilling customer requests for goods.
• Invoice to Cash (I2C) within GBS integrates business applications: accounts receivable, cash collection, cash application and related business processes.
• Proactively manages outstanding invoices for assigned accounts of a given region to ensure payment before due date.
• Interacts with and supports internal stakeholders: Cash Application, Credit Management, O2D (Order to Delivery), MPS (Managed Print Services), O2R (Onboarding to Resolution), sales, customer service in reconciling accounts.
• Supports the company in optimizing the cashflow, the financial transactions and systems by performing reconciliation of payments and customer accounts.
• Communicates discrepancies and risks to management team, identifies recurring delinquent customers.
• Strengthens and grows relationships with clients by communicating regarding past-due accounts.
• Assist in streamlining the accounts receivable process by identifying areas for performance improvement.

ROLES, RESPONSIBILITIES AND AUTHORITY

The Invoice to Cash (I2C) representative:

• Proactively monitors and collects accounts receivable by contacting clients via email and/or phone before due date.
• Sends aging statement, invoice copies and other documents needed by customers to process payment, initiates conference calls with customer’s A/P to discuss account status or any issues on the account.
• Communicates payment remittance details to Cash Application to apply payments accordingly.
• Ensures that any payment delays are escalated accordingly through the established escalation process and following the dunning process.
• Provides accurate information for forecasting purposes and in historical reports applying proper root-cause analysis.
• Investigates issues in order to provide the most appropriate solution to address them.
• Coordinates with internal teams on invoicing issues and concerns, ensures that these are resolved timely.
• Makes sure that delinquent items are cleared in a timely manner, especially those that are aging (over 90 - over 180 days)
• Responsible to provide accurate information in Credit Block Reports to Credit Management team in order to release order from credit block.
• Verifies any unapplied cash on the account and applies it correctly.

• Ensures that defined Service Level Agreements (SLAs) are met in the performance of collection and account management activities;
• Contributes to delivering defined I2C Key Performance Indicators (KPIs)

EDUCATION & EXPERIENCE

• University or college degree
• 2 years work experience in accounts receivable/finance/accounting function
• Fluent in English and in German (any additional language is an advantage)
• Solid MS Office knowledge
• Experience with SAP / Power BI is an advantage

SKILLS

• Must be able to communicate well with internal and external customers in English and the supported country’s language
• Has a problem-solving mindset
• Proactive, open-minded, resilient, and flexible to changes
• Has keen attention to details
• Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to learn quickly
• Team player