Director of Business Operations

Job Title

Director of Business Operations

Job Description Summary

Director, Operations oversees all operational aspects of managing and leading the Account Operations to ensure the highest level of delivery of services consistent with C&W’s standards of client service.

Job Description

​​STRATEGIC PRIORITIES

• Support the Region and Region Lead through the following: internal/external talent strategy, movement, acquisition and training.  Serve as PSC finance liaison, TDS liaison, land legal liaison/contract oversight
• Support regional requests for PSC support of enterprise accounts or markets through solutioning and staffing
• Serve as a member of the PSC Executive Leadership team, and work with the team to implement strategic initiatives
• Partners with Account Management and service line leaders to diagnose needs and support strategic planning initiatives across the various service lines
• Work to identify top talent and focus on the development and retention of these key players through a formalized program
• Owner of PSC Business Continuity Plan
• Business owner for any PSC business expansion – budget, planning, implementation
• Partner with University Recruiting lead to ensure the PSC is appropriately represented on boards, etc. at all campuses where we recruit
• Market the PSC through appropriate local channels
• Leverage internal resources and champion local participation in firm-wide initiatives
• Support Executive Leadership with the development and management of the annual business plan, budget, and forecast
• Serve as member of global PSC steering committee team
• Lead logistics and planning for Internal events, as needed
• Employee tracking for allocation, service line distinction, titles, etc
• Serve as liaison to other CW/non-PSC teams working in the building where necessary
• Support PSC and firm-wide DE&I initiatives
• Consult with local IT personnel to ensure on-site technology is operational, business needs are met and available tools are state of the art
• Oversee the administrative operations staff

KNOWLEDGE AND EXPERIENCE

• Bachelor’s degree in finance and/or real estate.
• 10+ years’ experience preferred with experience in managing and executing in an operations role or with multiple service lines including transaction management, portfolio strategy, and/or lease administration
• Financial analysis and computer literacy with knowledge of applicable software packages
• Understanding and skills in portfolio strategy
• Excellent oral and written communication skills, presentation skills
• Strong relationship management and interpersonal skills, team oriented
• Excellent organizational abilities
• Ability to listen and discern client and account needs and make effective presentations on complex topics
• Ability to motivate and negotiate effectively with key employees, senior management and client groups
• Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations
• Experience in resource allocation and implementation

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $154,105.00 - $181,300.00

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”