BIC Operations and Business Process Analyst

BIC Operations and Business Process Analyst

Cooley is seeking a BIC Operations and Business Process Analyst to join the Business Intake and Conflicts team.

Position summary: The BIC Operations and Business Process Analyst will focus on gathering, formulating, and documenting requirements for changes and additions to the suite of applications supporting the broader BIC team (specifically but not exclusively: IntApp Open, Walls). This role involves gaining an intimate knowledge of the business processes of BIC. The BIC Operations and Business Process Analyst interacts with both the end users of the applications (including attorneys, secretaries, practice team assistants and other BIC business professionals), as well as the technical resources that are part of IS’s broader applications process (which may include vendors and 3rd party resources).

The BIC Operations and Business Process Analyst will also work in conjunction with BIC Leadership (Directors, Managers, Supervisors, etc.) and the BIC team to support the Operations team in maintaining systems, providing project management for key initiatives, generating solutions, and efficiently analyzing data. This includes engaging with stakeholders to understand and address their needs, facilitating meetings, documenting project notes and business requirements, and creating ad-hoc reports as needed. Specific duties and responsibilities include, but are not limited to, the following:

Position responsibilities:

Business analyst/project management:

• Engage with stakeholders to understand and address their needs
• Facilitate meetings, manage and document project notes, business requirements, and next steps
• Develop creative solutions to business problems and writing proposals for policies, procedures, and business issues
• Create and maintain training and quick reference guide documentation
• Serve as a liaison between the BIC business unit, technology teams (internal and external), and other business professional support teams
• Formulate and maintain business processes and practices for BIC and related departments

Site administrator/product development Coordination:

• Act as the site administrator for various systems, applications, and integrated data sources/destinations in coordination with firm’s IS Department
• Maintain the quality and integrity of BIC systems, spotting issues, recommending improvements, modifications, and/or upgrades
• Manage upgrades of current software and the implementation of new software, including designing, editing, and testing new features and training staff on available tools
• Build, edit and maintain forms, notifications, and workflows within the IntApp Open system; building conflicts rules, managing data
• Create and maintain use cases to aid the testing and evaluation of changes and additions to BIC applications
• Maintain functional specification docs, draft business requirements for the system, and assist QA with testing, troubleshooting, and resolving issues as they arise

Analytics/reporting:

• Source and analyze data; create reports, trend analysis, and dashboards to support BIC initiatives and management objectives
• Provide insights and recommendations based on data analysis

• All other duties as assigned or required

Skills and experience:

Required:

• After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
• Ability to work extended and/or weekend hours, as required
• Ability to travel, as required
• 3+ years direct applicable experience in the field performing exempt-level duties (e.g., knowledge of conflicts intake and an overall understanding of a corporate law practice, conflicts database, data integrations between systems, management consulting, security database technology for ethical walls and workflow tools and systems)
• Experience in effectively preparing, presenting, and communicating analytical results and reports
• Excellent analytical skills – ability to research data from logical, critical, and subjective forms
• Conceptual understanding of workflow processes and the ability to conduct validation testing
• Knowledge of American Bar Association’s Model Rules of Professional Conduct and California State Bar Association’s Rules of Professional Conduct
• Prior knowledge of conflicts intake and an overall understanding of a corporate law practice

Preferred:

• Bachelor’s degree
• Experience with IntApp OPEN systems; Integration Builder
• Proficiency in Microsoft SQL

Competencies:

• Excellent written and oral communication skills with technical and non-technical audiences
• Good judgment with strong analytical and interpersonal skills
• Strong organizational and follow-up skills with attention to detail
• Ability to work independently with little or no supervision
• Ability to organize and prioritize numerous tasks and complete them under time constraints
• Ability to follow instructions from a diverse group of attorneys and business professionals
• Ability to work in a fast-paced, challenging environment
• Strong ability to prioritize and juggle multiple tasks
• Creative thinker and problem solver
• Excellent analytical and documentation skills

Cooley offers a competitive compensation and excellent benefits package and is committed to fair and equitable employment practices. EOE.

The expected annual pay range for this position with a full-time schedule is $125 ,000- $170,000. Please note that final offer amount will be dependent on geographic location, applicable experience and skillset of the candidate. Senior level candidates may be considered for this position and would be eligible for a higher salary range based on experience.

We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits. In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21 days of Paid Time Off (“PTO”) and 10 paid holidays each year. We provide generous parental leave and fertility benefits. New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.